How do I get volume on my audio imports??

I bought Final Cut Express yesterday and have tried to import music from Itunes into the program and I am getting zero volume when I preview the audio tracks in the preview window or when I lay it into the timeline. Is it because it is in mp4 format? I tried converting one of the tracks into the approved aif (?) format but still no volume. I am getting volume on my video tracks so I do not have a mute button pressed somewhere. Coming from imovie, I am not used to having this fussiness with audio format. Any assistance would be greatly appreciated.

http://www.fcpbook.com/Audio4.html

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