How do I give points for helpful answers?

I do not see the buttons "This helped me" or "This solved my problem" as shown in the tutorial page.  Is this an issue with browser settings?  I'm using IE 9.

If this is the thread you are referring to, you can't give points because you did not have it marked as a question, but a discussion (see the little speech bubble to the left of the subject line):
Whereas your thread here is marked as a question (note the questionmark to the left of the subject line):

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    At present, there are three possible awards for help:
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    The latter also marks the question as "Answered," but the OP can do that, without awarding any points to anyone.
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    Hi,
    The place where you see my name,
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    Regards.

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    I created a track on my computer and added it to iTunes
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  • Making it easier to award points for individual answers on the same slide.

    Hi
    One of my biggest requests would be for it to be made a lot easier to award points for individual answers.
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    Here is the link:
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  • Error messages and replies? thanks for everyones help so far I hit points for every answer ;)

    I can't answer anybody anymore I'm on Android phone is there an app for this site to make it easier

    I find it hard but the default Internet web browser is doable - with lots of typos though.
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    And yet I can hook it up to my HDMI TV and view and play movies and video not just youtube.
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    If my question doesn't get answered in the forum how do i contact adobe support to get an answer?

    There is a chat-now button on most support pages.  It is available during the day US time, at least in the US.  Not sure about other countries.

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