How do I go about getting the product serial number to register my product as well as install my product.  I bought it with a product box.  On the software disc sleeve, there is a series of numbers pasted at the bottom of the sleeves but this is not valid

How do I go about getting the product serial number to register my product as well as install my product.  I bought it with a product box.  On the software disc sleeve, there is a series of numbers pasted at the bottom of the sleeves but this is not valid.  When I tried to type this in for registration, it does register as this numbers also contain letters in it.  Apparently the registration boxes accept numbers only.  What do I do with a useless product for which I have paid good money for it?????

This is the simple solution which was offered to me when I tried to get the serial code on line.
The box and disc sleeve do not contain a series with 24 numbers which I presume is the product code to install.
I tried to redeem the registration code by following what they recommended, but inevitably it gets to the page that showed the registration boxes that need 24 serial numbers and I got stuck again.
This product is so different what my previous experiences of other software products where I just enter the serial number straight from the disc sleeve and then I got registered and go on to use the software.
I is really frustrating, spending the last two hours trying to get my product going....

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