How do I handle sign in trouble when trying to convert a document?

How do I handle sign in trouble when trying to convert a document?

Hi jeunes781,
Are you having trouble signing in to ExportPDF via the website, or from within Reader? If you're using Reader, make sure that you have the most current version of Reader by choosing Help > Check for Updates in the Reader application.
If the issue occurs when you try signing in via the ExportPDF website, please clear the browser cache and try again.
(And if neither of those work, please write back and let us know what the specific error is, and where it occurs.)
Best,
Sara

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