How do I handle that my delivered mac book pro was broken (touch pad) although packaging was fine?

Question

Found that my new, finally arrived computer, is broken (touch pad completely crashed). The packaging is fine. It must have been broken when being put in the box which makes me even more frustrated. Then, when calling support, no help is available until Monday. Sooo frustrating...

Answer 1

Whiskyhakan wrote:
Hi! No apple stores unfortunately. Do you know what I can expect from Apple? More delays without any kind of compensation?
Things like this are handled on a case by case basis. What delays have there been so far? Apple isn't an airline which compensates you based on late flights or lost baggage. They give you a warranty for their product and will honor their warranty according to their rules. Because of relatively severe damage done to a part inside a box that shows no sign of damage, you must be able to see that this is quite a bit out of the ordinary. Most people don't react well to anger, threats, demands, and ultimatums. Make your case calmly and honestly and the rest is up to them. If first conversation doesn't go anywhere, ask to speak to a higher-up.