How do I identify get rid of virus/malware/something bad?

How do I know what has gotten into my computer, and how do I get rid of it?  Got little weird pop-up messages that said if it showed up several more times, it meant my "PC" was infected with a virus.   I tried to close it out and it wouldn't let me.  I tried to Force Quit things, and at some point it threw a bigger window up on the screen, and right on top of that came a photo of a girl in a bikini asking me when I wanted to eff someone. 
Using Mavericks 10.9.5.   Have just installed and run a Norton anti-virus program, which said I have no viruses.  I realize that isn't the best software around, but it's free from Comcast and the first thing I could do.   I haven't had anything like this happen since I was on a PC
I was getting close to paying bills online, which clearly isn't the thing to do now.   What are my options as a low-tech user, and what are my official Apple options?  Past Apple Care coverage date.   Tried to call to find options through them, was told there was a long hold time, then got disconnected. 

If you saw a fake alert that "suspicious activity might have been detected," take Step B. Otherwise, take Step A when needed. In either case, remove the worthless Norton product according to the developer's instructions.
A
It's not malware. It's a JavaScript scam that only affects your web browser, and only temporarily. There are several ways to recover.
1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
3. From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
After closing the malicious page, from the menu bar, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.
B
You may have installed the "Downlite" or "VSearch" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the support article, you may also need to remove this item in the same way:
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This malware is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates
if it's not already checked.

Similar Messages

  • Can't get rid of virus/malware/infection

    I have a virus/malware/infection that Office Max hasn't been able to get rid of and I purchased McAfee 2012 Antivirus Plus and even contacted McAfee for help.  they want more money and I have already spent $173 and can't spend anymore.
    I have all the programs needed for reloading the harddrive.  I purchased all the programs a few years ago.
    I have an HP Pavillion V5000 laptop.  I need to know how to reformat the harddrive and will this get rid of the infections??
    thank you,
    Gregory

     Hi,
    These files would appear to relate to a Malware infection - the reason the specific DLLs cannot be loaded may well be because your existing security software has already removed them.
    Try the following.
    On another PC, follow the procedure on the link below to create a bootable CD which you can use to scan your computer and hopefully remove the Malware.
    http://connect.microsoft.com/systemsweeper
    When this has completed, boot into Windows, then download and install the free versions of MBAM and SUPERAntiSpyware on the links below.
    MBAM
    SUPERAntiSpyware
    When installed, run full scans with both these utilities - if any malware is detected, remove/quarantine it and run the scan again until both applications come back clean.
    If the above doesn't help, post back with the following.
    1.  The full Model No. and Product No. of the notebook ( from the service tag underneath your notebook ) - see Here for a further explanation.
    2.  The full version of the operating system you are using ( ie Windows 7 32bit ).
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • How do I get rid of viruses on my MAcBook Pro

    How do I get rid of viruses on my MAcBook Pro

    A
    It may not be malware, a Web scam that only affects your browser, and only temporarily. There are several ways to recover.
    1. Some of those scam pages can be dismissed very easily. Press the key combination command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
    2. Press and hold command-W. You may hear repeating alert sounds. While holding the keys, click the OK button in the popup. A different popup may appear, which you can cancel out of as usual.
    3. From the Safari menu bar, select
              Safari ▹ Preferences... ▹ Security
    and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
    Close the malicious window or tab.
    Re-enable JavaScript and close the preferences dialog.
    4. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. None of the windows and tabs will reopen.
    After closing the malicious page, from the menu bar, select
              Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
    to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.
    B
    If the above step doesn't solve the problem, you may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
    Back up all data before making any changes.
    One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
    If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
    Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
    Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
    In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere  should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
    Still in System Preferences, open the App Store or Software Update pane and check the box marked
              Install system data files and security updates (OS X 10.10 or later)
    or
              Download updates automatically (OS X 10.9 or earlier)
    if it's not already checked.

  • Hi, just wondering how do i get rid of viruses on my mac pro?! as soon as i go on the internet other windows pops up and the whole screen starts to play up, like it starts to click things that i didn't even click?! help please

    hi i was just wondering how do i get rid of viruses?! Everytime i go on safari my computer goes all weird and starts to pop up with other internet sites without me even typing it in. My arrow also starts to click on all things that i didn't even click on and opens up apps that i didn't want?!

    There are several possible causes for this issue. Take each of the following steps that you haven't already tried until it's resolved. Some may not be applicable.
    1. Follow the instructions in this support article, and also this one, if applicable.
    2. Open the Bluetooth preference pane in System Preferences and check for unknown or forgotten input devices. Disconnect any USB input devices that you aren't using.
    3. Boot in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you reboot as usual, stop here and post your results. If you can't boot in safe mode, do the same. If you booted in safe mode and there was no change, go on to the next step.
    4. Reset the System Management Controller.
    5. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.
    6. A swollen battery in a MacBook Pro or Air can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.
    7. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and the unit needs to be serviced or replaced.
    8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to  behave erratically. If you're using such an adapter, disconnect it and test.
    9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.
    10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.
    11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.

  • How do you get rid of viruses on my computer

    hp pavilion g series how do i get viruses off my computer

    Hi, Josh:
    I like running the free Kapersky rescue CD.
    You can boot from that disk and it scans your PC and gets rid of viruses and malware without you even having to boot into Windows.
    The link to the download is below.  Burn the file to a CD and read the otehr info on the link below such as how to use it.
    http://support.kaspersky.com/viruses/rescuedisk
    Paul

  • How do get rid of viruses

    how do u get rid of viruses on an ipod touch couz i think i hav 1 and had it long and havnt had 1 so can plse tell if i can and cannot

    No, you don't have one because there are none.
    Allan

  • How to I get rid of virus's on my mac book pro?

    is there any way to get rid of virus's on my macbook pro without making an appointment with apple?

      Can you run EtreCheck and post the report here please?
      EtreCheck:  https://discussions.apple.com/docs/DOC-6173

  • How do I safely get rid of a partition?

    hi
    i recently bought a powrmac g4 off ebay with a 933 Mhz processor, 1.25 GB RAM and a 120 gig HD that was partitioned into 2 drives (by, i assume, the previous owner) with one of them running the OS. I just installed a new shiney Maxtor 200 gig HD and wanted to get rid of the partition in the 1st HD but still boot from it. The problem is that the OS already on the drive is newer than the one that I have the disk for, so if I erase it (the drive) then re-install the OS with the disk I have, it will be out of date. The other problem is that I'm not sure of the risks involved in this operation; there are some applications on the 1st HD that I don't have the disks for (as they came with the computer) that are valuable and I don't want to lose.
    So...
    How do I safely get rid of the partition on the 12o GB hard drive?
    Thanks
    Dave

    Use the Restore function of Disk Utility or CarbonCopyCloner to copy all the files from the 120GB HD to the new HD. Then boot to the new HD & use Disk Utility to erase & format the 120GB HD to one partition. (Make sure the new HD & files are working properly before you erase the old HD.)
    You may be able to use only 128GB on the 200GB HD. Look at these links.
    What Macs natively support large IDE drives? (over 128GB formatted)
    http://forums.xlr8yourmac.com/action.lasso?-database=faq.fp3&-layout=FaqList&-re sponse=answer.faq.lasso&-recordID=34188&-search
    How Big a Hard Drive Can I Put in My iMac, eMac, or Power Mac?
    http://lowendmac.com/macdan/05/1024.html
    Using 128 GB or Larger ATA Hard Drives
    http://docs.info.apple.com/article.html?artnum=86178
    The Power Mac Storage FAQ
    http://www.omgili.com/preview/aHR0cDovL2ZvcnVtcy5tYWNubi5jb20vc2hvd3RocmVhZC5waH A/dD0yNDYzOTE=
     Cheers, Tom

  • How, please, can I get rid of the icons in the bookmarks toolbar so I have space for more bookmark names? Thank you

    I try to get as many items as I can in the bookmarks menu toolbar (typically using 3 letter names). F4 adds an icon next to each name - taking up valuable space. How, please, can I get rid of the icons in the bookmarks toolbar so I have space for more bookmark names? Thank you.

    If you remove the names then you may have a problem with organizing or searching for bookmarks.<br />
    If you do not want to use the extension then you can achieve the same effect with code in userChrome.css<br />
    That is what I would do.
    Add code to userChrome.css below the @namespace line.
    * http://kb.mozillazine.org/userChrome.css
    <pre><nowiki>@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); /* only needed once */
    #personal-bookmarks .toolbarbutton-icon { display:none !important;}
    </nowiki></pre>
    * http://kb.mozillazine.org/Editing_configuration
    * ChromEdit Plus: http://webdesigns.ms11.net/chromeditp.html

  • A process by the name of avgcmgr is loading the CPUs by up to 100 percent. At least 5 of them have appeared on the activity monitor. I've removed them with forced quit but they return! How do I permanently get rid of them? CPUA temp is now 194F.

    A process by the name of avgcmgr is loading the CPUs by up to 100 percent. At least 5 of them have appeared on the activity monitor. I've removed them with forced quit but they return! How do I permanently get rid of them? Three of these processes has now driven the CPUA temp to 194F.
    Ray

    Hi Ray-
    I'm having the exact same problem and have searched the web for hours looking for a solution (multiple spawned avgcmgr processes that consume cpu).
    Did you find any solution?
    Thanks so much!
    Steve

  • HT2905 How do I automatically get rid of iTunes titles that don't link to any file? I have many duplicates and only 1 that "works"

    How do I automatically get rid of iTunes titles that are not "linked" to any file. I have multiple listings and only 1 or 2 that "work" for many songs...?

    Once an item enters the download queue, the user cannot remove it. If you can't get it downloaded, contact the iTunes Store customer support department through the form linked from the bottom of their Download FAQ web page and ask them if they'll remove the item from your queue for you.

  • App Store World of Tank Blitz 6/27/2014 keeps coming back after it has been deleted.  How can I permanently get rid of it?  I have now said to I subscribe me from App Store emails because of this.

    Have been deleting the App Store World of Tank Blitz 6/24/2014 email daily/weekly, but it keeps getting sent to me.  How can I permanently get rid of this email?

    SkyDaughter29 wrote:
    My current situation: I have soooo many texts on my iphone and I haven't deleted many because I need the information contained in them for future reference and for legal purposes.  I would really like to find a means and way to save them other than on the phone itself. I've done searches for various apps yet I'm not finding what I think I would need.  It appears Apple does not sync the texts between the iphone and my MacBook Pro.
    Try the computer apps PhoneView (Mac) or TouchCopy (Mac & PC):
    http://www.ecamm.com/mac/phoneview/
    http://www.wideanglesoftware.com/touchcopy/index.php
    Best of luck.

  • How to clean or get rid of duplicate files or pictures?

    How to clean or get rid of duplicate files or pictures mac osx mountain lion? Many pictures do not open and show alias. I have too many of each.        Thank you
    Barbara

    The only real and safe way to do this is to do it manually  looking through each folder individually.
    Many third party utilities claim to clean out a hard drive of various detritus, but some times will deleted data that it shouldn't  and delete important data and that it shouldn't have.
    The only "safe" way to accomplish what you need to accomplish is to do this manually.
    Stay away from the OS X system folder!!!!!
    If you had a duplicate system install and had duplicate system files, your iMac would not be running right now.
    Hard drive getting full?
    You can download an app called OmniDiskSweeper.
    This app will allow you to see where files maybe able to be delete are located.
    If your Mac is running a fairly recent version of OS X, here are some general guidelines.
    Follow some of my tips for cleaning out, deleting and archiving data from your Mac's internal hard drive.
    Have you emptied your iMac's Trash icon in the Dock?
    If you use iPhoto, iPhoto has its own trash that needs to be emptied, also.
    If you have images stored in iPhoto,,the only way to weed out duplicates is to do this manually.
    When you delete them, they go to iPhoto's Trash. Remember to empty this when you are done.
    If you store images in other locations other than iPhoto, then you will have to weed through these to determine what are duplicates and what isn't
    If you use Apple Mail app, Apple Mail also has its own trash area that needs to be emptied, too!
    Other things you can do to gain space.
    Delete any old or no longer needed emails and/or archive to disc, flash drives or external hard drive, older emails you want to save.
    Look through your Documents folder and delete any type of old useless type files like "Read Me" type files.
    Again, archive to disc, flash drives, ext. hard drives or delete any old documents you no longer use or immediately need.
    Look in your Applications folder, if you have applications you haven't used in a long time, if the app doesn't have a dedicated uninstaller, then you can simply drag it into the OS X Trash icon. IF the application has an uninstaller app, then use it to completely delete the app from your Mac.
    Download an app called OnyX for your version of OS X.
    When you install and launch it, let it do its initial automatic tests, then go to the cleaning and maintenance tabs and run the maintenance tabs that let OnyX clean out all web browser cache files, web browser histories, system cache files, delete old error log files.
    Typically, iTunes and iPhoto libraries are the biggest users of HD space.
    move these files/data off of your internal drive to the external hard drive and deleted off of the internal hard drive.
    If you have any other large folders of personal data or projects, these should be archived or moved, also, to the optical discs, flash drives or external hard drive and then either archived to disc and/or deleted off your internal hard drive.
    Good Luck!

  • I used the "GO" TAB to do maintenance on macbook but don't remember how.  It helped get rid of the wheel

    i used the "GO" tab on macbook Pro to do maintenance but don't remember how.  It helped get rid of the spinning wheel.  Can you help?

    Did you open the Bookmarks Sidebar (F10: View > Sidebar > Bookmarks)?
    You can toggle that sidebar on/off with Ctrl+B

  • HT4236 (PC) When I sync a folder of photos, they sync to the generic photo library on my iPhone, but it creates another folder with duplicates of the pictures. How do I prevent/get rid of this second folder?

    (PC) When I sync a folder of photos, they sync to the generic photo library on my iPhone, but it creates another folder with duplicates of the pictures. How do I prevent/get rid of this second folder?

    Um... that does not contain "duplicates".
    It's just a view that shows you everything that's in your other albums and events in one place...

Maybe you are looking for

  • ORA-01843: not a valid monthin oracle 9i

    Hi I am trying to insert a record into a table but got this error message. Any idea? The sql statement I use is: insert into roof_data VALUES ('PVENV','7/05/2006 1:00:00','9','','1.4329047203064000E+00','3.3608531951904300E+01') The table roof_data h

  • Windows Crashing after Auto Update

    Windows performed an automatic update last night, and now when I connect my Nano to sync with itunes, Windows crashes and I get the "blue screen". When I reboot everything works fine until I connect my Nano and the same problem occurs. I haven't had

  • How to handle OOME in OSB/ALSB

    In WebLogic the advice on OutOfMemoryError is to restart the server via the panic action in overload configuration. However, in OSB an OOME is always caught by an OSB errorhandler, so I think that leaves you with the following options 1. in all your

  • Has anyone cut off the top "Handles" to make case shorter?

    I am considering placing a Mac Pro under a desk with limited vertical clearance- has anyone modified the case by cutting of the top handles to make the unit smaller vertically? Assume this would void all warranties..

  • Multi-channel Sequential Controlling Pulse Generator Design

    Hello, all, I need to design a Labview problem as a Multi-channel Sequential Controlling Pulse Generator and output through DAQ card. The required digital pulses are showns in the attachment.  Time scale values are shown on the top as an example. CLK