How do i initialise the installation of elements 12. the installer fails

I purchased elements 12. I have downloaded the virtual disc. I open it and the 5 packages appear. I click the Install. the installer fails to initialise. ..my machine is up to date. Support advisor says that there are no issues. ..??

Thanks for that kglad but I have been a mac user for some years and have
installed numerous programs, though I must admit that I am not up to speed
with the tec terms. I am in no doubt that there is an issue with the
installation - I also get a popup that tells me that the installer failed
to launch. I wonder is there any issues installing elements and the new mac
10.9 maveric  - it was released not so long ago and thus experience with it
has been limited.
I can add that I am running Lightroom and it works fine.
thank you once again

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