How do I install Elements for Windows 7 PC with 64 bit? Get error message - file archive part missing

We purchased Elements 12 and Premiere Elements 12 on September 7, 2014 and have tried a variety of things including searching through FAQs on the Adobe site, etc. etc. and cannot get our downloads to work. We are avid computer users and have never had problems downloading software before.
From our account under "orders" - I have tried clicking on the Akamai download manager and the Alternate Download Method on for each application with the same results.
We have a Windows 7 PC with a 64 bit operating system and Internet Explorer 11.
On all attempts we get an Adobe screen with 2 links – 1 for a file ending in .7z and a 2nd file ending in .exe.
I click on the first file and confirm the download completes at 100% (not paused, etc.) and is in the downloads folder for my user name on the PC.
I click on the 2nd link for .exe and I receive the error message below – 2nd screen shot – “file archive is missing” all folders/files must be in same folder.
So I see it’s a winzip file (as a winzip pop up folder had come up also) so I download the free version and unzip the files in the same downloads folder under my user name to try that.
I click on .exe file link again and same message. I tried copying the files directly to the downloads folder (as they all unzipped into a subfolder called PSE 12 and tried clicking on .exe again but get the same message.
For Premiere I tried the same and got same results on the 64 bit version download.
I do not know how to access the software we purchased.
Any help or advice is appreciated.
Also - if anyone knows how I can contact Adobe for a full refund so I can just buy the boxed software instead - that would be helpful as well as that is not easy to find online either.
Thanks!
Ariel

I get an error message saying that the quicktime installer will only work on 32 bit
The QuickTime player works on 64-bit systems. (It's a 32-bit application, but it should run fine using the standard 32-bit-on-64-bit Windows-on-Windows emulation.)
What's the precise text of your installation error message, dc? (There one or two different ones I can think of that might mention 32-bit)

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