How do I install Photoshop when serial number is called invalid even though I have registered it?

https://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

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Photoshop CS4 serial number flagged as invalid on reinstallation.

Photoshop CS4 Serial number flagged as invalid when I know it's OK. I have been transferring my software to Windows7 from XP by running two operating systems on separate volumes so I can keep working while dealing with compatibility problems. I have my original CD with serial number that I have been using for years. I have wasted a lot of time on this but I am now at the stage where I have deactivated and uninstalled PS from XP, reinstalled from download from Adobe on Win7. When I install I'm asked for the serial number which is accepted OK. When I try to run PS I'm again asked for s/n but this time it's flagged as Invalid. I have had to resort to running as 30 day trial while I trying to find a solution. I'm now desperate, Help Please!

Thanks for that. Yes, I had seen that before and tried it. It made no difference unfortunately.
BUT the good news is, I have tried again this new day and NOW it goes through. Go figure!
Thanks to everyone in this Discussion for your suggestions.
Problem somehow resolved itself?!

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theovanderveen wrote:
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Serial number doesn't work even though it's on my account.

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John
Thank you for working this through with me.
Okay, so I'm going to describe the step-by-step following of the instructions [which I thought I had done before ]. If you see where I'm making an error can you point it out to me.
1. I clicked on the link in your post of May 13 which took me to a page called "Direct Download Links for Adobe Photoshop/Premier Elements 10". I have basic Elements, not Premier and I need to get PSE 10 onto a Mac, which the site says I will only need a "single .dmg file for each program". Then I
2. logged in to the Adobe account ( required by instructions ) set up when I bought the disc version last August.
3. I turned "cookie control" to accept all; having a Mac I have no antivirus software nor any firewalls
4. I "clicked here to visit this page" in the instructions .........BUT ............ that took me to a PSE 11 download page, not 10
5. That dropped a .dmg called "AdobeDownloadAssistant.dmg" into my downloads box.
6. I opened the .dmg file, which took me to a window with an "Install Adobe Download Assistant" folder icon which
7. I opened. I was asked if I wanted to download it from the internet; I clicked "Open"
8. Another window opened; its message said "The same version of the application you opened already exists on this system. Would
     you like to run the version already installed?".
     A. Because I used the same Adobe i.d. when I tried the download on the Air as I used when I created the Adobe account on the
     MacBookPro I wondered if Adobe thinks the PSE10 on my older MacBookPro is on the newer Air. I did check the Applications
     listed in the Air's Finder and PSE 10 was not there although I had tried to install it earlier today before my first post on this matter
     in this forum.
     B. Given the above, I clicked on a "Run Now" option in the window mentioned in the first line of # 8 here and it
9. Took me to a Adobe Download Assistant window with a message "Make the most of your trial " referring apparently to 11
     when what I want to put onto the Air is the 10 I bought last August. I did check the registration on Adobe's site of the purchase
     of 10 last August and it showed everything correctly, including "mul" which I took to mean I could put it on multiple laptops.
     Maybe !
10. I was aksed in that box to choose my level of familiarity with photo editing software and I chose the middle one.
11. I also noticed in the bottom third of that box a blue download bar which got "stuck" at about 2/3 done. The yellow triangle with
     an exclamation point inside was followed by this message : "Error downloading this product (Error 109). Check you network
     connection or destination disk. You can also uses the "Reset product download" button. My network connection was full bars
     the whole time.
     Given that there was an error message - that the download was not complete - that explains my surprise in # 8 above that
     "the download already exists........". That can't be given the error message I quoted in # 11.
12. There is/was no "Reset download button" to be seen so I cllcked on an 'x' by it and it closed the stalled download bar.
And, after all this voluminous [sorry] activity that's where I'm stuck.
No PSE 10 on the Air
Can't d/l a trial of 11, even if I wanted to.
Extremely frustrating.
Adboe's website does not appear to offer any contact with an Adobe person to solve this other than paying $39, which does not seem right.
Bob

RAW files from my Canon 7D Mark II camera do not show thumbnails when stored on my iMac computer even though I have Photoshop CC 14.2 and Camera RAW 8.7

How do i resolve this problem? TIFF files show the thumbnails just fine, just not the RAW files. My old Canon 7D was fine with RAW files showing thumbnails also.

Which version of mac os x are you using?
They show here in photoshop 14.2.1 in the open dialog as well as in finder on mac os x 10.10
I believe the operating system provides the thumbnails and not photoshop.

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I need to install photoshop cs4 extended from a disk to a new computer because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

I have to install Photoshop CS4 extended on a new computer from a disk because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

Find your serial number quickly
You can activate software without following up and registering it... at least that was the case in the past. The serial number is normally located on the disc case or a box inside the main box. If you did not purchase the disc from Adobe then it is possible you would have dealt with a redemption code, in which case it would have been up to you to keep a record of the serial number, especially if you did not follow up and register the software.

I bought Adobe Suite 4 on disc and I have a serial number but my new laptop doesn't have a CD drive. How do I install Photoshop CS4?

I bought Adobe Suite 4 on disc and I have a serial number but my new laptop doesn't have a CD drive. How do I install Photoshop CS4?

Download from Download CS4 products
Install then enter your serial number.

I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how els

I am trying to download Photoshop CS6 onto my Mac from the Adobe website, but I do not have a serial number. I made an Adobe ID, but the serial number is not under "My Products" nor have I received an email including a serial number. I do not know how else to find the serial number. Please help!

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

How do I install Photoshop when serial number is called invalid even though I have registered it?

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