How do I install the Microsoft Office, using a disk drive? Do I just insert the Microsoft office CD (the one that I puchased) into my CD drive? And do I follow the instructions from there?

I'm going to buy a Macbook air soon, so I need to know how to operate some things. Thanks!
P.S - PLEASE PLEASEE don't give me random info as I am a begginer!

Allan is a man of few (but wise) words. I'm going to answer your underlying question: Apple has a websource just for Mac newbies, found here. If you are more comfortable with a physical book, David Pogue has written a fantastic manual about the Mac OS - actually two books: one is especially for people who are coming to the Mac from Windows. They are the "Missing Manual for Mountain Lion" books and I recommend one or the other to all new Mac users.

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TS1702 I have tried to submit a dissatisfaction report following your instructions from my invoice for the recent purchase of smart office 2. I can get no further as a report code keeps appearing saying too many http redirects so I can not get any furthe

I have tried to submit a dissatisfaction report following your instructions from my invoice for the recent purchase of smart office 2. I can get no further as a report code keeps appearing saying too many http redirects so I can not get any further.
I have also sent 3 emails to the company if Smart Office 2 with no response.
How do I report my dissatisfaction which is growing with the frustration of not being able to contact any one!
Zena Parton

I have tried to submit a dissatisfaction report following your instructions from my invoice for the recent purchase of smart office 2. I can get no further as a report code keeps appearing saying too many http redirects so I can not get any further.
I have also sent 3 emails to the company if Smart Office 2 with no response.
How do I report my dissatisfaction which is growing with the frustration of not being able to contact any one!
Zena Parton

HT1414 Ipod Touch can't find Bluetooth device. (Jam Box) Upgraded Itunes software did a backup and restore on the Ipod. My PC sees it fine. IPod used to work with JamBox. Reset Jambox, no luck. Followed every instruction from the forums. Still no luck

Ipod Touch can't find Bluetooth device. (Jam Box)
Upgraded Itunes software did a backup and restore on the Ipod.
My PC sees Jam Box fine. IPod used to work with JamBox. Reset Jambox, no luck.
Followed every instruction from the forums. Still no luck.
Reset Jam Box to factory settings.

Did a network reset on the Ipod after the backup and restore. No luck

I have a Cisco/Linksys WRT-54G wireless router and 2 Airport Extremes (the small ones that plug directly into the wall). Is it possible to extend the network from the router using these two AEs? I have a DVD player and Ext HD plugged into the router too..

I have a Cisco/Linksys WRT-54G wireless router and 2 Airport Extremes (the small ones that plug directly into the wall). Is it possible to extend the network from the router using these two AEs? I have a DVD player and Ext HD plugged into the router too. Any ideas? I'm guessing the only way is to do what I've seen in these community pages which states that it can be done but it will drop the bandwidth by 50%. Thoughts?? Thanks!

The Cisco/Linksys WRT-54G was one of the very few routers said to be compatible with Apple's implementation of WDS (Wireless Distribution System) settings.
The info that I have on file indicates that only the WRT-54G versions 4 and under were compatible, so that would be one bridge to cross.
Even if you find that your Cisco/Linksys might be the right version, Apple never published instructions on how to configure the Express devices with other manufactures, so users were left to their own devices to try to figure out how to get things working. Apple's instructions to connect to other Apple devices are in the link below:
WDS network
If you were hoping to use 2 Express devices in this type of configuration...even if it works...the bandwidth penalties will be extremely severe.
The first Express drops the bandwidth (and speed) on the entire network in half and the second halves everything again. So, the result, in effect would be a "g" wireless network running at 25% speed. Few users would consider installing this type of network.
At this point, it becomes one of those things where the fact that you might be able to do something does not mean that there would be much value in doing so. But, it is your decision to decide if you want to try to proceed.

I have no idea whether there is a causal relationship but since moving to Lion and iCloud, my iMac has become so slow that I wind up having to crash and restart most of the time. This is true regardless of the app I am using at the time. The specs of th

I have no idea whether there is a causal relationship but since moving to Lion and iCloud, my iMac has become so unresponsive that I wind up having to crash and restart most of the time. This is true regardless of the app I am using at the time.
The specs of this iMac are:
iMac 27 inch, late 2009 model with a 3.0 GHz Intel Core 2 Duo with 4 Gig 1067 Mhz DDR3, using OSX Lion 10.7.4 (11E53)
I have Mackeeper installed and according to the scans I have run, everything is fine. No virus, no junk files . . . no problems at all . . .
Except that for all practical purposes, my computer isn't working.
I am nearly totally deaf and live in an isolated, rural area of NW Missouri and this computer is what I mainly rely on to contact friends, relatives and business associtates!
Any and all suggestions will be greatly appreciated!

First, back up all data immediately, as your boot drive may be failing.
If you have more than ten or so files or folders on your Desktop, move them, temporarily at least, somewhere else in your home folder.
If iCloud is enabled, disable it.
Disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. Launch the usual set of applications you use when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Activity Monitor in the page that opens.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Step 2
You must be logged in as an administrator to carry out this step.
Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Post the 50 or so most recent messages in the log — the text, please, not a screenshot.
Important: Some personal information, such as your name, may appear in the log. Edit it out before posting.

I installed snow leopard which I now realise that it was the wrong one because it came out before my laptop and now it won't changed from the grey screen with the apple on it how do I fix it ???

I installed snow leopard which I now realise that it was the wrong one because it came out before my laptop and now it won't changed from the grey screen with the apple on it how do I fix it ???

MacBook Pro
Apple - Support - MacBook Pro
Mac OS Version builds
When did yours come out? what does the above show as model and minimum build?
You should have yoru OEM OS X DVD, not one from another Mac, or retail, though the last retail OS X DVD was a year ago 10.6.3.
If it installed, I don't see an issue unless the drive had corrupt directory etc.
What you need to do is repair your boot drive or restore from backup.

My ipad is unresponsive. The screen is black and I have followed the instructions to turn the iPad on. I charged it for about 20 minutes and tried again, following the same instructions and there was still no response. How do I get my ipad to turn on?

My ipad is unresponsive. The screen is black and I have followed the instructions to turn the iPad on. I charged it for about 20 minutes and tried again, following the same instructions and there was still no response. How do I get my ipad to turn on?

Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

HT4623 I'm trying to download ios5 to my iPad and I tried following the steps but in my setting under general there is no software update option. What do I do

I'm trying to download the ios5 to my iPad and I was following the instructions on here but when I go to settings and general I don't have a system update option. What do I do

See the chart below to determine whether you can upgrade your device and what you can upgrade to.
IPhone, iPod Touch, and iPad iOS Compatibility Chart
     Device                                       iOS Verson
iPhone 1                                      iOS 3.1.3
iPhone 3G                                   iOS 4.2.1
iPhone 3GS                                 iOS 6.1
iPhone 4                                      iOS 6.1
iPhone 4S                                    iOS 6.1
iPhone 5                                      iOS 6.1
iPod Touch 1                               iOS 3.1.3
iPod Touch 2                               iOS 4.2.1
iPod Touch 3                               iOS 5.1.1
iPod Touch 4                               iOS 6.1
iPod Touch 5                               iOS 6.1
iPad 1                                          iOS 5.1.1
iPad 2                                          iOS 6.1
iPad 3                                          iOS 6.1
iPad 4                                          iOS 6.1
iPad Mini                                     iOS 6.1
Select the method most appropriate for your situation.
Upgrading iOS
   1. How to update your iPhone, iPad, or iPod Touch
   2. iPhone Support
   3. iPod Touch Support
   4. iPad Support
     a. Updating Your iOS to Version 6.0.x from iOS 5
          Tap Settings > General > Software Update
     If an update is available there will be an active Update button. If you are current,
     then you will see a gray screen with a message saying your are up to date.
     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.
     c. Resolving update problems
        1. iOS - Unable to update or restore
        2. iOS- Resolving update and restore alert messages

When i try to log in to my iCloud account on my iMac it tells me that i'm already signed in to my internet account, to delete it from there and sign again. how do i do that?

when i try to log in to my iCloud account on my iMac it tells me that i'm already signed in to my internet account, to delete it from there and sign again. how do i do that? I'm using an iMac OS X Yossemite

Internet Explorer does not exist for the iPad. Obviously Safari will not work. There are other browsers available that can identify as Internet Explorer and one of those might work for you. However, there is really no way to know unless you try one of those browsers.
iCab Mobile and Atomic will identify as IE, so you could try one of those.

I have had IPhones since their inception. Last phone was the 5. A few months ago, I upgraded to the 6 Plus. Here is my issue. On my 5, my car radio (which has USB port) allowed me to plug in and listen to radio or music from my phone and the bonus

I have had IPhones since their inception. Last phone was the 5. A few months ago, I upgraded to the 6 Plus.
Here is my issue.
On my 5, my car radio (which has USB port) allowed me to plug in and listen to radio or music from my phone and the bonus was it charged the phone as well. All worked great.
Now with the 6 Plus, neither of things work. The message on the radio (Kenwood) says I Pod error. The message on my phone say's "this device is supported".
I have called on this before and was told you are aware and that the issue will be addressed in a future update. There have been several updates on IOS 8 and the issue remains.

I have a Kenwood KDC-X695. When I purchased this stereo and had it installed, I had an ATT iPhone 4.
It worked with the stereo, but had a few issues. I had purchased a few audio books that I would listen to while driving. When I plugged it in it would immediately begin to play the book from the beginning or if I had been listening to music, it would start playing the song that was at the top of the song list.
The stereo came equipped with Firmware version 3.05. I upgraded to the iPhone 5 a year later. I had that phone for approximately 2 years. The song or book issue remained the same.
I just recently upgraded to the iPhone 6 and the Bluetooth function still works, however the USB port on the stereo that the phone plugs into to allow files on the phone to play through the stereo no longer works.
I contacted the service provider (Verizon) and after speaking to several different technical support technicians, they provided me the phone numbers for Kenwood and Apple because they were unable to help me.
I spoke with Kenwood technical support the following day and after a few fumbling miscues from the technical advisor, it was suggested that I upgrade the firmware, even though the Kenwood literature warns against this if the Bluetooth portion is working, because if there is a problem with the upgrade, it can render the Bluetooth useless and non-functional. The advisor did suggest the latest firmware on the second or third attempt, after I pointed out what I was able to glean from my initial search.
Later that day, I went back to the Kenwood site (from their homepage) and by using their selection tools, discovered that this particular model was only ever intended to be used with the iPhone 4S (the technical advisor was not aware of this, even though I mentioned this during my phone call earlier in the day). According to the Firmware selection tool, my iPhone 5 should not have worked with it.
I performed the Firmware upgrade, and it took 13 minutes. This was less than the 15 minutes that was forecast in the Kenwood literature. The Bluetooth still works but the USB cable connection still causes the unsupported device message that I received prior to the upgrade. I am incredibly annoyed and disappointed.
By upgrading to the iPhone 6, I have three choices; (1) only use the Bluetooth for phone calls without the ability to play other files from my iPhone 6 (2) forced obsolescence of my stereo, requires buying a new stereo (3) return my iPhone 6 and go back to my iPhone 5.
I do not believe that I should have to be a software/Firmware/hardware engineer, vetting every single device that I own; prior to upgrading a cell phone.
I am incredibly annoyed with Apple at the moment.
I have a separate Bluetooth headset that worked with both my iPhone 4 and iPhone 5 that the iPhone 6 simply does not recognize. That is another story for another time.
Currently, I am incredibly underwhelmed with Apple.

How do I stop (permanently) automatic downloads of specific items - in particular, movies that I have downloaded on another pc and copied these to the computer I am now using?

How do I stop (permanently) automatic downloads of specific items - in particular, movies that I have downloaded on another pc and copied these to the computer I am now using?

Hi michael emerald,
Welcome to the Apple Support Communities!
It sounds like you would like to download your purchased content directly to your iPad and not have to go through iTunes to sync it. You can download individual purchases directly from the iPad using the Purchased section. Please use the attached article as a reference.
Download past purchases - Apple Support
Have a great day,
Joe

I just purchased an Ipod touch and have been following the download instructions, but it says cannot connect to server. I have an unsecured wifi in my house. What am I doing wrong?

I purchased an Ipod touch today and have benn following the install instructions and have rung into a bit of a snag. It keeps saing it cannot connect to the server. I have unsecured wifi in my house. I don't understand? Help.

By following the install instructions I presume that this means that you have installed the latest iTunes on your PC and have connected the iPod Touch to your PC with the USB connection cable that came with the iPod?
You mention WiFi, does this mean that your PC is connected to the internet through WiFi?
Check to see if you have anti-virus or firewall software running on your PC. If so, temporarily disable it while setting up your iPod. Also check to see if a firewall is setup in your router.

HT1311 i tried to do a backup from my old iphone as i have a new one that was signed into another itunes account. it said i cant do it because the iphone rejected the request. how do i get around this? i have signed out of the old acct and into mine on th

i tried to do a backup from my old iphone as i have a new one that was signed into another itunes account. it said i cant do it because the iphone rejected the request. how do i get around this? i have signed out of the old acct and into mine on the phone

What is the precise wording of the error message that occurs on the old iPhone when attempting to do a backup?
Are you attempting to backup via iTunes on the computer or iCloud?

How can I install Windows 8.1 using a USB Pen Drive in Late 2011 Macbook Pro with DVD R/W given.

How can I install Windows 8.1 using a USB Pen Drive in Late 2011 Macbook Pro with DVD R/W given.
I have Boot Camp 5.1.2 (497) and there is no option for installing using USB. I have downloaded an image of Windows 8.1 already.
I can't install using DVD R/W because it's not working.
Please help me.
Thank you.

unlocked by myself
thanks

I downloaded Ringtone from iTunes into my iPhone 6 and set it as the default Ringtone. Worked well until I had to recharge my phone. Now disappearred from my iPhone but shows in Tones when phone sync'd. How do I get to show back as default Ringtone

I downloaded a Ringtone from iTunes into my iPhone 6 and set it as the default Ringtone.Worked well until I had to recharge my phone.The Ringtone has now disappeared from my iPhone and I'm left with just the Ringtones that come standard with iPhone 6. I sync'd my phone and it shows in the Tones folder. How do I get the Ringtone back as a default Ringtone in my iPhone 6. Quite frustrating!!

In iTunes, try signing out of your Apple ID & then back in: click on iTunes Store on the left sidebar of iTunes, click on your Apple ID on the top right, sign out, sign back in. Then try to sync your purchased music to your phone again.

How do I install the Microsoft Office, using a disk drive? Do I just insert the Microsoft office CD (the one that I puchased) into my CD drive? And do I follow the instructions from there?

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