How do i knockout in illustrator???

I'm trying to send my artwork for a business card to the printer, i need to mask d to mask out certain elements of the card. in order to do so i need to knock out a white shape that is on a dark background   can anyone help me???

How do you know it is not knocking out, are printing seperations?
Go to Ai>view>overprint preview. (Does the white spot become clear?)
Select the object then go to window>attributes> uncheck overprints. (does this change the overprint preview?)

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