How do I know if I have the new iPad or the iPad 2. I bought it today but chose not to get the cellular version of the new iPad and now am unsure of which one they have given me. I know I was charged for the new one

I bought what I think to be the new iPad but chose to go with the non cellular option. Now I'm not sure if they have given me the new iPad or the iPad 2. I got a black 64gb one and need an easy way to determine the differences. I haven't put iOS 6 on it.

Look at the Model number in the very small text on the back and compare it to this:
http://www.everymac.com/systems/apple/ipad/index-ipad-specs.html

Similar Messages

HT1657 The movie I rented didn't downlaod, but I was charged for the rental. How do I get it to download without being charged again?

I rented a movie from itunes, but it didn't download to my ipad. I was charged for the rental. How can I download it without getting charged again?

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Hi I purchased some bingo bash chips on1/6/2013 it was 100 chips for $7.99 I see was was charged for the chips , I went to play the game tonight I only received 11 chips.

Hi I purchased some bingo bash chips on1/6/2013 it was 100 chips for $7.99 I see was was charged for the chips , I went to play the game tonight I only received 11 chips.

I can completely understand your frustration...and I wish you the best of luck. But as a Finance Manager, trust me, a person with great credit taking a ding on their report for an amount of such will have a heck of an impact...more than you probably are aware of. Will it stop you from having credit extended to you...probably not...but it will have a significant impact on your score and 99% of all lending institutions don't rely on human eyes to view a credit report...it's all automated. A credit score is assigned and an interest rate it reflects such. Very little a human can do to get it altered...trust me, I know.
Fight a good fight with VZW if you so desire...but don't take a perfect credit score and ruin it over this situation. Even if VZW at some point corrects this issue...getting a TransUnion, Experian, and Equifax to correct an error is tough...really tough...you'd probably have better luck finding a ship at an airport than having them actually correct an error. I know $7K is a lot to hand over...especially if you're unsure of getting it back...but as crazy as it may seem, and I know it does, excellent credit takes years to build and only 1 bad month to ruin...and it lingers for YEARS! Again, good luck!

I tried to purchase an album, it said wrong zip code so i fixed that. was charged for the album but it did not download. any help?

I hadnt updated my bank info when i moved. I finally got aroud to it and also on my itunes. I was charged for the album that did not download. Help please.

Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

What do i do if i was charge for the same app twice?

what do i do if i was charge for the same app twice? and how do i get my momey back?

Developers do not handle refunds. The purchase activity is between the user/customer and Apple.
To report an issue with a purchase, follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button

The genius bar sold me a LaCie 500 GB EHD today but I can't get it to work properly. Can I schedule another genius bar appt. to help me with this issue even though the EHD is not an Apple product?

The genius bar sold me a LaCie 500 GB EHD today but I can't get it to work properly. Can I schedule another genius bar appt. to help me with this issue even though the EHD is not an Apple product?

Yes, if you purchased it in an Apple store, they should be able to assist you. Bring your MBP with you as well as the Drive.
Ciao.

I downloaded an audio book, it shows up in my library, but there's nothing there? I was charged for the download? iTunes won't allow me to try to download again? Help!

I downloaded an audio book, it shows up in my library, but there's nothing there? I was charged for the download? iTunes won't allow me to try to download again? Help!

BobbyTrumbull wrote:
I downloaded an audio book, it shows up in my library, but there's nothing there?
How does it show up in your library if it's not there?
What happens when you selec it and press Play?

HT4528 I was charged for the same ringtone twice. Who do I contact to get a refund??

I was charged for the same ringtone twice. Who do I contact for a refund???

http://www.apple.com/support/contact/

I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

Store > Check for available downloads
Or report a problem...
tt2

I was charged for the same app twice, but I only had enough money to purchase it once. I used a prepaid Mastercard, and cannot remove it from my account. I am also unable to download anything from iTunes. How do I fix this?

The "none" option is nowhere to be found, and I can't remove my card. I don't really want to create a new account.

You'll have to pardon my ignorance of some computer terminology; I'm a retired manager and not a computer technician, hence my muddling up of client and server terminology.
Re your comment about Port 339: I did qualify this with (?). As I wrote, it all happened at lightining speed and the guy at the Genius Bar didn't bother explaining what he was doing. Port designation contained 3s and 9s to the best of my recollection.
That said, you seem to be spot on re setting up a 'dummy' client in Mail. I set it up as you suggested and I can send to and receive from this client without a problem. You appear to have identified the solution, notwithstanding the claims of the ISP's 'experts'.
The next problem I have now is sorting out my wife's mailbox that is so troublesome whenever I set it up on Mail.
All the other set-up advice to date yielded a similar result; inability to send from my account to her inbox. Perhaps deleting her details from the account altogether and setting them up again from scratch may be the solution and I shall try that in due course. The impediment that I have with this at the moment is that my ISP admits that it has 'a technical problem with its email servers' and some of its related web pages that prevent my doing this myself. I will have to go through the telephone 'help' line and ask the technician to set it up at their end on my instructions. This has some disadvantages in that I have to divulge the password to the account to the operator rather than keeping it anonymous by doing it on-line. You may have solved the problem, but until I can successfully sort out a working mailbox for my wife i cannot definitively say so.
Many thanks for your perseverance. You've made more sense than anyone else so far and that deserves some points, surely?

I never put security questions on my apple I'd and now it won't let me buy anything with my money it keeps asking me for the answers that I don't know

I never put security questions on mt apple I'd and now it won't let me buy anything with my Money I need help A.S.A.P

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

TS1424 I was charged for the same ringtone twice as far as i know i only downloaded it once??

Why was i charged twice for the same thing,i only downloaded it once that i'm aware of,how do i get my credit back?

You can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
What you can redownload for free will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes, and in the Purchased tabs in the iTunes and App Store apps (and the Purchased tab in the ibookstore in the iBooks app) on your phone. If you redownload via those then you shouldn't be charged again.

HT1657 Where do I go if I rented a movie, thought it finished downloading, was charged for the rental but it's not showing up under videos?

I rented a movie, was charged but it's not showing up under videos. How can I resolve this problem?

Hi Garywilliamsnc!
Try looking for this purchase and re-downloading it from your past purchases, found here:
Download past purchases
http://support.apple.com/kb/ht2519
Thanks for using the Apple Support Communities. Have a good one!
-Braden

HT201272 Purchased an app by mistake, try to delete when it was downloading, didn't succeed and was charged for the purchase. Is there a way I can get refunded by this error that I committed

Purchased an app by mistake, try to delete when I was downloading, didn't succeed lost app and was charged. Is there any way to refunded for this app or am I out of luck for pulling a bonehead move.thanks

You get charged the second you click "buy".
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.
post by stevejobsfan0123 - https://discussions.apple.com/message/18879347 - "In the iTunes receipt which will be (or maybe already has been) emailed to you, click on the Report a Problem link. After following the steps, one of the options is 'I inadvertently purchased this item.' Select that."

I was in the middle of downloading an album and it stopped after third song. I was charged for the album already.

I was in the middle of downloading an album and it stopped aftrer the third song.The song list still appears on my screen. I was also charged for it.

ITUNES SUPPORT BILLINGS etc
http://www.apple.com/emea/support/itunes/contact.html or https://expresslane.apple.com/Issues.action

How do I know if I have the new iPad or the iPad 2. I bought it today but chose not to get the cellular version of the new iPad and now am unsure of which one they have given me. I know I was charged for the new one

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