How do I know if my iphone is not locked to a particular provider.

I had a contract with vodafone and I am trying to move to a sim only contract with Virgin. Vodafone say they have unlocked the phone but Virgin say the phone is still locked. How do I know the truth. If the phone is locked how do I get it unlocked. The phone is an iphone 4 and the error message reads 'Restricted Network, Your selected mobile network is restricted. You can choose a different network in settings'
Can anyone help

I really do understand your frustration being caught in this loop...but Apple will not help since they consider this a carrier issue and not an Apple issue.
If you contact Vodaphone again, press for access to someone higher in the organization to talk with.  Vodaphone isn't in the US so I am not familiar with how they operate, but if there is a physical store, you might try going there and talk with a real, live human being and see if you can get help.  It certainly sounds as though the problem is with Vodaphone and how they unlocked/or didn't, the iPhone.
I too am at a loss except to say keep after Vodaphone as Apple is not going to get involved.
We are all fellow users on here and not Apple employees so often have the same frustrations the people we are trying to help have.

Similar Messages

  • How do I know if my iPhone 4s is locked?

    Is there a way to tell if your iPhone 4S is locked or not? I bought it at the Apple store when it first came out.

    What did you buy? Did you ask for an unlocked device? Did you purchase a device with a cell phone plan? Who are you paying your cell phone bill to?

  • How can I know if my iphone 4 is locked or unlocked from factory ?

    this is my IMEI :                    
    thanks and sorry if I posted on a wrong forum discussion
    <Edited by Host>

    There is no way to tell based on IMEI, serial number, model number, or any other information you can provide here.
    As already suggested, look at your reciept. If you bought it from an unauthorized source, ask whoever you got it from.

  • How do you know if the iPhone...

    How do you know if the iPhone that I bought new in fact it is a refurbished product?
    Since I upgraded to the latest version of IOS, is worse. The wi-fi does not work anymore, 3G network makes it even more hard to get, some apps that should work, close or take a long time to load, even the screen to make phone calls has long recharge times. Do you have suggestions? Thank you!
    E' possibile sapere se l'iPhone che hai acquistato per nuovo in realtà è un prodotto ricondizionato?
    Da quando l'ho aggiornato all'ultima versione di IOS, è peggiorato. Il wi-fi non funziona più, la rete 3G fà ancora più fatica a ricevere, alcune app che dovrebbero funzionare, si chiudono o ci mettono molto tempo per caricarsi, perfino la schermata per telefonare ha tempi di ricarica lunghi. Avete suggerimenti? Grazie!

    Hi, thank you for having responded to me so quickly. Excuse me instead for the delay with which you answer.
    I tried "lifetime" or a similar word in my preferences panel but I could not find. I have the software in Italian.
    I attach screens. You see something that might look like the "lifetime"? Thank you very much!

  • How do i know if my iphone has been syncronize with other device and how to remove it.?, how do i know if my iphone has been syncronize with other device and how to remove it.?thanks

    how do i know if my iphone has been syncronize with other device and how to remove it.?, cuz. I had found out that one of my co-work who was updatinng my phone was syncronizing to his name..in this case my photos is been syncronize to his acount.pls help...
    thanks

    Hey Cherielly,
    Thanks for using Apple Support Communities.
    Since you are having an issue with syncing to a different apple id. You may want to make sure you are signing in with the correct apple id.
    iOS: Sign in with a different Apple ID in the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht1311
    Have a nice day,
    Mario

  • HT201328 How do I know if my iPhone was unlocked after I did what was said

    How do I know if my iPhone was unlocked after I did what was said

    If you go the "your iPhone is now unlocked" message after restoring it, it's probably unlocked, but the only certain way to know is to try a SIM from a different carrier.
    Regards.

  • How do I know if the iphone is unlock? or world phone?

    Hi there,
    How do I know if the iphone is unlock? or world phone?
    Thanks.

    Try a SIM from a different carrier.

  • HT1937 How do i know whether my iphone is locked to which carrier?

    How do i know whether my iphone is locked to which carrier?

    https://discussions.apple.com/message/22152723#22152723
    https://discussions.apple.com/message/21803344#21803344
    https://discussions.apple.com/thread/4477482
    more
    https://www.google.dk/search?q=af+hver+slags&oq=af+hver+slags&aqs=chrome..69i57j 0.528j0j7&sourceid=chrome&es_sm=93&ie=UTF-8#q=how+do+one+know+if+an+iphone+is+un locked

  • How do i know that the iphone i just bought is original and new one

    how do i know that the iphone i just bought is original and new one

    Where did you purchase it from?
    Use this link: selfsolve.apple.com to see the warranty status of your device and to confirm that it's a legitimate serial number.

  • HT5824 hi..i m not sure if i have used the icloud before..how do i know if my iphone has been backed up by icloud?

    hi....i m very blur at this...not sure if i have used icloud before...how do i know if my iphone has been backed up ?
    it all happened 2 days ago when my iphone lost everything after updating to ios7. I couldn't even restore back up even i have done my back up before updating...
    just trying my luck here , if anyone can help he to retrieve my photos and notes.

    Access iCloud.com on a computer to check
    http://support.apple.com/kb/PH2702
    Lost or Stolen iOS device  >  http://support.apple.com/kb/HT5668

  • How do I know if my iphone is 8 or 16 gig?

    How do I know if my iPhone 4 is 8 or 16 gig?

    You can go in Settings > General > About > Capacity and you will see. The value will be slightly under the value announced (e.g. 16GB > 13.6GB)

  • HT1695 How do I know if my iPhone 5 is using a local wifi or cellular data?

    How do I know if my iPhone 5 is using my home wifi or my cellular company's cellular data? 
    My phone has been set up (connected) to my home wifi but I have no idea if it's using my cellular data plan or going through my home wifi.
    I've had my phone for 2 days and burned through almost 1GB of data and I haven't been using it that much.
    Is there something running in the background that is eating through my data plan?
    Any help would be appreciated.
    Thanks,

    you could monitor data usage in settings/general/usage.  if it is a problem for you you might go to settings/notifications and turn off notifications from apps that you don't want to receive notifications from. also try turning off cellular datain settings/general/cellular.  you might turn off push notification for email in settings/mail/fetch new data and just manually check for email messages rather than have the phone do it constantly

  • HT1414 HOW DO I KNOW IF MY IPHONE 4 IS UNLOCKED?

    HOW DO I KNOW IF MY IPHONE 4 IS UNLOKED?

    Did you buy it from Apple or an Apple authorized reseller and did you specifically request an unlocked iPhone?
    Otherwise, there is no way to tell from the phone itself.  Stick a SIM card in it and see if it works would be one test.  Plug it into iTunes and update or restore it, then try a SIM and see if it works would be a better test.

  • How do i know if my iPhone 5 is under guaranty

    how do i know if my iphone is under guaranty

    Check the status of your Apple Device using the serial number:
    https://selfsolve.apple.com/agreementWarrantyDynamic.do

  • HT4623 How do I know if my iPhone 4S is unlocked

    How do I know if my iPhone 4S is unlocked

    Will it work with any approved Apple carrier sim
    If so it is unlocked or hacked
    (if you try to update iOS and it locks to a carrier it is hacked )

Maybe you are looking for

  • Calculating FPS

    Okay, so I am not sure whether I am just googling badly or if I'm not reading what I find well enough, but I have been searching for a way to calculate fps in a similar way to how Fraps does or the Steam fps counter from within my wpf Application. So

  • Rotation Tool in Acrobat 3D v. Toolkit

    Notice the Rotation tool in Toolkit works intuitively as compared to that in Acrobat 3D, which seems to require one analyizes the ortho movements. I'm planning to use for end-users, which renders the rotational tool in Acrobat 3D pretty useless for t

  • MAPPING FIELDS

    Hi, Does anyone have a idea of how to map the fields for the finder methods that are present in the home interface like select * from emp where empno = ? and ename like ? should be able to be created as select * from emp where empno = $1 and ename li

  • Can I use an alternate Display

    I was wondering if I could use a hdmi cable to route my display on to my television?

  • Need some advice, re: Battery Health

    Hello all, I'm sure this question has been asked a thousand times before, as I've seen it has been. However, there's a multitude of answers across the board here so I'll pose the question again. My MacBook Pro: Mid 2009, Pro Core Duo model, expanded