How do I log into icloud when I don't remember the password and safety question and it say it will send by e-mail to that address?

What happen was this I had to back up my mom's ipod and her icloud account is well no longer allowing her to log on. So  I send for a rest set link and it ended up leading to change my apple idea so I ask to it to her icloud accout but slight problem we don't know where we can go to get that e-mail...so please explain where do we good to get that i try to sign to log into my apple id but it doesn't have anything related to her and I can't seem to find the place where people with only icloud can log in

See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

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    ~~~~~~~~~~~~~
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    ~~~~~~~~~~~~~
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    Mac OS X: How to troubleshoot a software issue - Apple Support
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    (115401)

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    Welcome to the Apple Community.
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