How do i make it so i have 16GB free? (to have no data on my phone)

i am on my itunes, and im trying to restore my phone to its factory settings. when i do so, it says i only have 6.9 GB  of free space left but when i added that and everything else that's apparently in my phone, it doesn't add up to 16 GB. it adds up to 13.57GB meanwhile my phone can hold 16GB. i lost 2.43 GB. on itunes, it also says that i have 2.84GB of documents and data. i dont know what that is and i dont know how to get it off my phone, including the category "other". PLEASE HELP

Even if you delete everything on the phone,  the "16 GB" advertised size, like all hard drive specification, uses a decimel (base 10) definition of 1 GB = 1,000,000,000 bytes, 16 GB = 16,000,000,000 bytes.  However all computer devices measure in binary (base 2) where 1 GB = 1,073,741,824 byes, 
The rated size is 16,000,000,000 bytes, = 14.9 GB binary.  Then there is the space taken up by the iOS and formatting overhead,leaving you less than 14 GB useable space, which is what you would see if you deleted all data and settings or restored the phone as new.

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