How do I make payment for Creative Cloud when monthly payment declined?

How do I make payment for Creative Cloud when monthly payment declined?

In this forum, we can't help with purchasing issues.
My suggestion is to call that phone number.

Similar Messages

  • I'm unable to make payment for creative cloud monthly plan. It says there is some problem processing the payment. I tried with three different cards. Still not working

    I'm unable to make payment for creative cloud monthly plan. It says there is some problem processing the payment. I tried with three different cards. Still not working

    "Some problem" is really not much information
    Some links that may help
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -ID support http://helpx.adobe.com/x-productkb/global/service-c1.html
    -wrong email https://forums.adobe.com/thread/1446019

  • Your system cannot process payment for Creative Cloud subscription

    Greetings,
    your system cannot process my payment for Creative Cloud subscription.
    I'm using Citibank VISA card with 3D-Secure technology. Your system just responds - couldn't process payment...

    I've tried 4 of my credit cards. It doesn't work.

  • I made payment for Creative Cloud but order doesn't show on my account. Only the free trial shows when I am going into my account. What can I do?

    I made a payment with my credit card for Creative Cloud. I have confirmation of payment on my phone by on the name to Digital River Luxembourg. Did the payment went to the right place?
    When I enter my Adobe account doesn't show any order purchase or any order pending?
    What can I do?

    Moving this discussion to the Adobe Creative Cloud forum.
    Tumaaka if you are facing difficulties placing your order then please contact our support team directly at Get help with orders, refunds, and exchanges.

  • Can't install Yosemite incompatible files, anyone know how I will get updates for creative cloud how will I get

    Can't install Yosemite incompatible files, anyone know how to get passed this , so I can install Yosemite and get creative cloud adobe software updates

    You should ask Apple for help installing their operating system
    Yosemite sometimes has problems, often related to "default" permissions needing to be changed
    -one person's solution https://forums.adobe.com/thread/1689788
    -and a Java update https://forums.adobe.com/thread/1507936
    -update may break things https://forums.adobe.com/thread/1772260

  • Signed up for Creative Cloud monthly service and nothing happened?

    I signed up for Creative Cloud Photography Monthly Plan. Prompt advised it would take a couple of days to process my order, that was three days ago. My Account History has no record of my order.

    Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Why sign up for multiple seats of Creative Cloud when I recently purchased 4 CS6 licenses?

    What is the benefit of signing up for Creative Cloud when I own 4 licenses of CS6 and there have been no upgrades?

    Hi Sweady,
    The CC version is different than the CS6 version. It would be the equivalent of CS7 if we would have kept that naming convention. The CC versions have new features different than CS6. You can see what's new on the individual product pages under the features section.
    Here are some examples
    http://www.adobe.com/products/photoshop/features.html
    http://www.adobe.com/products/aftereffects/features.html
    http://www.adobe.com/products/indesign/features.html
    -Dave

  • How do I get the Apps onto one Ipad only for Creative Cloud??

    We've downloaded onto 2 imacs Creative Cloud Software and there are not problems at this stage.
    How do I get the Apps onto one Ipad only for Creative Cloud??
    regards
    Rod

    This was part of the original thread you responded too but I have branched out your discussion to make it more specific.  This is already discussed under the Touch Apps FAQ - http://www.adobe.com/products/touchapps/faq.html.  Here is the relevant excerpt:
    Customers who sign up for an annual membership to Creative Cloud or who buy a 12-month prepaid card at a retailer or online store will be eligible for a free month of Creative Cloud when they purchase and sign in from three qualifying Adobe Touch Apps from Google Play or the Apple App Store. This includes Adobe Collage, Adobe Debut, Adobe Ideas, Adobe Kuler, Photoshop Touch, and Adobe Proto.
    Customers who purchase an annual membership directly from Adobe and qualify for this offer will not be charged for the month of service following sign-in from their third Adobe Touch App. 
    Customers who purchase a 12-month prepaid card from a retailer or online store and qualify for this offer will have one month added to the duration of their membership.
    Creative Cloud members will be notified about their free month within 60 days of signing in to their third qualifying Adobe Touch App

  • Can I purchase a Creative cloud license in Hong Kong and assign for our China staff use? if no how can I purchase / use the creative cloud in China?

    Can I purchase a Creative cloud license in Hong Kong and assign license for our China staff use? if no how can I purchase / use the creative cloud in China?
    thank you!

    You should be able to find some information : Other ways to buy | Resellers | Adobe Hong Kong
    View the latest list of countries where Creative Cloud is available for individuals, teams, and small businesses. Enterprise customers should request a consultation.
    We’re working to make Creative Cloud as widely available as possible and will share more details about country availability over time. While individual membership may not be available in your country, you may be able to purchase a team membership through a global Adobe reseller.
    Creative Suite 6 products are also available for purchase. Learn more ›
    Creative Cloud Help | Creative Cloud / Common Questions
    Regards
    Rajshree

  • I am moving to another continent. How should I register and pay for Creative Cloud?

    Hi. I am currently living in Korea, but I am going to move to Germany soon.
    Then I might also work in different country in Europe later.
    Then how should I make a registration for Creative Cloud, and how should I pay?
    Please help me.

    Hi Alfred,
    I would like to know the exact error message when you sign in, in the meanwhile please try the following steps assuming its Windows, let me know if its a MAC:
    1) Go to Start button>> Control panel>> Uninstall a program.
    2) Check if you see Browser safeguard there, if yes then uninstall it.
    3) Open Internet explorer>> Tools>> Internet options>> Connections>> Lan Settings>> and it should be like this.
    -Ankit

  • How do I generate redemption code for creative cloud?

    how do I generate redemption code for creative cloud?

    On October 27th 2014, you have purchased two CC (one complete &one photography) under the same Adobe ID. That is the reason you are being asked for a code because under one Adobe ID only one CC can be activated(twice).
    Please contact Adobe Support or you can inbox me privately the CC order number  that you would like to cancel.
    You can also check if the host file has Adobe entry or not as if Adobe entries are there then also CC can ask for serial number. You can check the host by the followinh method.
    Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
    So you need to login with your Adobe ID and password to activate the cloud membership.
    Log out & log back in of the CC Desktop App.
    In case it is not signing in successfully please try the following:
    I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
       Windows:
       In windows 7 navigate to following location:
         /windows/system32/drivers/etc
       1. look out for "Hosts" file
       2. Open it with notepad
       3. Check if you have any entry for Adobe
       4. Remove the entries and try again launching any product from CC
      Mac:
       1. Please click on "Go" and navigate to /private/etc
       2. Open "hosts" file and check out for any entries for Adobe.com
       3. Remove the entries and save the file
       4.  try again launching any product from CC
      Please refer to Creative Cloud applications ask for serial number
    Hope it helps you.
    Regards
    Rajshree
    Cannot license Illustrator CC after buying subscription

  • How do I set up multiple Creative Cloud accounts for the same login?

    I have a number of Macs of various flavors.  I want to install Creative Cloud apps on four of these units.
    I have a subscription currently which I am using for my MBP 17, and a 27" iMac.
    I want to add an account for my MB Air and Mac Pro, and I'm willing to double my subscription fees to do it.  (I use different apps on each of the computers, though I like the idea of having the ability to use them all on each.) How do I accomplish this addtional subscription without having to add a new Adobe account?
    Second Question:
    I have the one-year special on my current subscription due to licensed PS 5.5. ($29.95/mo).  Would I be eligible on my second subscription for the same deal due to the license on the PS 5.5, or would I qualify due to being a Acrobat Pro 8 owner... or Licensed owner of previous versions of PS?  OR.... would I immediately be paying $49.95/mo for the second account?
    Either way, I'm in. Just want to do it all under one account if at all possible.
    Thanks in advance for resolution.  Cheers.

    Currently all subscriptions (with the exception of Team Ready) require a separate Adobe ID for each Creative Cloud Membership. Its not possible to have two memberships under the same Adobe ID.
    Adobe has a Team Ready offering for customers interested in a volume license for Creative Cloud. This is a TLP volume license to Master Collection CS6 and includes licensing for Lightroom and Muse. Customers with this will transition to Creative Cloud Team once available later in 2012. This product uses only a single serial # and Adobe ID. It's not the same as Creative Cloud Membership like what is currently available, but rather a means to get customers setup with something now to transition to the volume license Creative Cloud Team offering once available. If this sounds like something you would be interested in please contact a local Adobe Reseller for more info.
    This link has more info:
    http://www.adobe.com/products/creativesuite/companies.html
    This link can help someone find a reseller in NA
    http://partners.adobe.com/resellerfinder/na/reseller.jsp?nav=al
    I just read over the terms of the introductory offer and it is a 1 per customer offer, so it would be 49.95/mo for a second account.
    https://creativecloud-specialoffer.adobe.com/special-offer/?loc=en_US
    Hope that helps,
    -Dave

  • How many computers can be installed Creative Cloud, if I have a subscription to "Creative cloud for photographer"?

    HI, How many computers can be installed Creative Cloud, if I have a subscription to "Creative cloud for photographer"?
    Problem: I can not use my Adobe account, for install Creative cloud (PS & Lr), on the second computer. Creative Cloud offers me to buy Ps CC & Lr. But only if you start Ps programm ask me to enter the key, Lr is started without the key requirements.
    No message that limit exceeded usage.
    MAC OS 10.10.2
    russian languane
    I need to buy more Creative Cloud ?!

    Hi, Tnank You for answer,
    Well, then I have a problem I can not run Ps on the second Mac, required or buy, or enter the code ... What do I do?

  • I want to change my email for creative cloud, and have uninstalled and reinstalled cc, but it hasn't changed yet! How can i change my email??

    I want to change my email for creative cloud, and have uninstalled and reinstalled cc, but it hasn't changed yet! How can i change my email??

    Change Account https://forums.adobe.com/thread/1465499 may help
    or
    Adobe contact information - http://helpx.adobe.com/contact.html

  • How do I change the install drive default for Creative Cloud Suite?  I have a 64 gb SSD drive as dri

    I bought another 128 GB SSD drive just for the Adobe applications.  I can't figure how to change the download destination as it download or before it installs.  What am I missing here?

    I am sorry Scottcommercialrealtor I missed the fact you were installing Creative Cloud, we have had a lot of traffic with the release of CS6 and Creative Cloud, you can only customize the install location for Creative Cloud.  You can do so by clicking on your name in the Adobe Application Manager and selecting preferences.  The install files will have to be downloaded to your OS volume but you can choose to install many of the components of the applications on a separate drive.  The shared components though will also need to be installed on your OS volume.
    SSD solutions I would honestly recommend having your OS and Apps installed on the same drive so you can maximize your performance.  You can then use a standard hard drive for your documents, videos, and images.  You mentioned that you purchased a 128 gig SSD.  You might consider cloning the 64 gig drive over to the 128 and then having your OS and Apps installed on the same drive.

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