How do I manually renew my subscription?

Hi!
I've been having this problem since last week and I could really use some help on this issue.
My credit card was unsuccessfully charged with the monthly Creative Cloud subscription fee, therefore I received an email saying that my subscription has been downgraded to free status and my Adobe apps tell me I have around 6 days to pay my subscription. Since last week, I have been trying to do just that. The problem is, it is so darn hard to make a manual renewal payment with Creative Cloud. I have been chatting with customer support online, and they keep on telling me that I they cannot do anything about it and that I have to call their phone support, which I did twice. The first call took about an hour, with me on hold for a long time and with no results generated. The second call put me on hold for 30 minutes and ended up with the guy telling me that I have no purchase record with Adobe and that I might have purchased it through a reseller. I had no idea that adobe's products purchased through the adobe site is purchasing through a reseller. It does not make sense that I don't have a purchase record because I can access my order history through my account inside the adobe site. Is the main creative cloud website a reseller? This really does not make sense. And now I cant renew my subscription. To make matters worse, since I signed up for a yearly plan, if my subscription expires, Adobe will charge me 50% of the entire contract price. Which is not fair since i have been trying to make the payment for a week now, and clearly the deficiency is in Adobe's faulty payment system.
I do hope Adobe improves this part of their business. Its mind boggling for me how a company as good and as complex as Adobe can fall short so miserably in such a simple thing as a payment system. Its far easier to make payments to other relatively smaller companies like HostGator or GoDaddy. Its frustrating that a transaction that could take less than a minute is now taking A WEEK to resolve.
Hope you could help me in this matter. I just want you to take my money so that I can continue on working. Is that too much to ask? =)
Thanks.
GideonStark

Hi Akshay,
I have tried that, but the site displays the following information:
Server Error Error:
We are currently unable to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to correct this issue as quickly as possible. Please click your browser's back button and try this action at a later time, or take a different action.
Error Number: PMT_000008
Would really appreciate any help on this. Thanks.

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https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
You can get in touch with Adobe Chat Support if that does not help and to get your queries resolved.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
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How do I manually renew my subscription?

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