How do I merge two adobe accounts into one or simply delete one of these accounts?

Sometime ago I set up an Adobe Digital account when I was reading eBooks from the Library. I decided it was too cumbersome carrying a lap top around to a read a book so I had not used the account in quite some time.
I was given a kobo reader as a gift and as I downloaded and purchased a book it was not loading correctly in the kobo. The id in the kobo is different than the Adobe ID I originally set up. I was receiving a server error upon opening Digital Reader. I am guessing here but I believe it may be related to the Adobe Digital ID I have. With this in mind I removed the Digital Reader software, set up a new account and reinstalled the Digital Reader but it loaded my previous ID. I searched for a solution to deactivate one of them and saw a reference to emailing support but link did not take me to an e-mail address that I could see.
Please provide the best way to fix this issue. Reading books on these devices should not be this complicated and this entire 2 day process has been very frustrating to say the least. Please provide the exact steps to deactivate an account and set up the software with the new Adbobe ID I created.
Thank you
Keith

Keith, we can help you, but there may be some confusion based on your use
of the term 'Digital Reader'. Adobe has two products that get confused
from time to time. The first is Adobe Reader - which is the one we use
most often to view PDF files. The other is Adobe Digital Editions, which
is an ebook retrieval and library management system. So, let's clarify
first whether you're referring to Adobe Reader, or Adobe Digital Editions.
Next, when you obtain an ereader, you register it with the outfit that
supports it - if it's a Kobo ereader, you register it with the KOBO
bookstore. During that process, you'll be asked for an ID. If you use
your Adobe ID, then your Kobo ereader can talk to either Reader or Digital
Editions seamlessly. If you use another ID, then you could have issues.
Then, there is no way to 'deactivate' an Adobe ID account. If you 'start
over' and establish a new Adobe ID, the one you set up the first time will
still be active in the Adobe computer behind the scenes.
Comment from me: We all fall into the trap of 'assuming' that obtaining an
ebook, downloading it into an ereader and reading it is straightforward and
'simple'. It's not - and that's because of technology, not the programs
themselves. Adobe tries to 'keep things simple' by using one ID for you
whether it's on one or two computers, and up to six ereaders. What we do
wrong is to 'assume' that we can figure things out on our own as we go.
Not good.
If the truth be known, we'd all be better off if we read the manual before
we did anything with the programs.
============

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