How do I obtain a refund???

I need to know how I can obtain a refund or a reduce price for a Microsoft Word program?
Pages is unacceptable and detrimental to my future.
First, I nearly lost a job because I converted my Resume from Pages to Word and the employer received the document all scrambled up.
Second, my BRAND NEW MAC BOOK has been shutting down sporadically since I've been downloading the system updates. I understand a laptop cannot be perfect forever, but I would like that the document I am working on is saved. Pages does not recover documents after a system shut down. When I agreed to buy pages, I was not aware of any of this. I was told it would work just like Microsoft Word if not better. I could have received the Microsoft Word program on discount at the time of purchase, now I can't.
So I want to know, how can I get a refund on iWorks? It has done me more harm than good and I want to be reimbursed.

Oriaor
How long ago did you purchase iWork?
You have a fair claim on reimbursement as the product was misrepresented to you at the time of purchase and obviously has not met your needs.
Apple has 12 months of excellent support, 3 years if you bought AppleCare. You do not need to put up with either faulty hardware nor software. Apple has a very good record of fixing problems and you should take advantage of that. Go to the Apple Website and search for your local support number or simply take it back where you purchased it.
Peter

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