How do I obtain new serial numbers that work for CS5 InDesign on Yosemite?

I purchased CS5 from Apple in 2010 and worked with it on various MacBooks and all has been fine until I moved to a new computer with Yosemite.  Serial numbers are no longer accepted.   Adobe Chat no longer supports "old" software like this!    Help is needed here

This is not the correct answer
see below
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Mar 9, 2015 5:34:35 AM PST
Chat end time
Mar 9, 2015 6:11:48 AM PST
Duration (actual chatting time)
00:37:12
Operator
Pankaj Dhawan
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
info: You are now chatting with 'Pankaj Dhawan'
Pankaj Dhawan: Hello! Welcome to Adobe support
Pankaj Dhawan: Please allow me a moment to review your request
John Sweet: Thanks - this is follow up from 0215049986
Pankaj Dhawan: The email address associated to your account , is it [email protected] ?
John Sweet: correct
Pankaj Dhawan: Ok , thanks
info: Your chat transcript will be sent to [email protected] at the end of your chat.
John Sweet: Are we still connected?
Pankaj Dhawan: Sorry for the delay
Pankaj Dhawan: Well, the product you need help with is an old product and there is a different way of support . In order to get any answer or any assistance you need to go to forums.adobe.com
Pankaj Dhawan: 
John Sweet: OK this is a different answer than i had before
John Sweet: Old products to me are my original CS and CS2 which still work on old computers!
John Sweet: Could you give me advice on how I am supposed to use the forums.com?
John Sweet: For my very specific problem
Pankaj Dhawan: Go to www.forum.adobe.com
Pankaj Dhawan: Type your issue and you will get an answer
John Sweet: OK I will try it out
John Sweet: I am disappointed that I cannot receive proper specific help with this issue which is beyond my control
John Sweet: Even the educational version of CS5 seemed expensive at the time and to be "dropped" like this is not good enough. I will be very reticent to purchase Adobe products in future
Pankaj Dhawan: Well, we do not have any support for cs 5 on chat so we can not proceed
John Sweet: I cannot blame you personally but I hope you do send my comments on to your manager
Pankaj Dhawan: Sure
Pankaj Dhawan: Any more questions for me now ?
John Sweet: You are clearly not going to help me with CS5 It is a shame that this is not clear from the start
Pankaj Dhawan: I am sorry , but I can not support with cs 5
Pankaj Dhawan: Any more questions for me now ?
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