How do I pause streaming audio?

How can I scroll or pause a "streaming" program?
I don't know if it even counts as streaming because its downloaded from the internet (opens with iTunes - default). I know it can be done, because I contacted the program's source by e-mail.
I listen to the This American Life's archives (thislife.org) almost everyday at work. Up until now they've been exclusively using RealPlayer, but they've "dumped" them. I sent them an e-mail to see if I was missing something. The rep from the program assured me that they use iTunes themselves & have no problems pausing the program. It really *****, because I have to start the show over every time I answer the phone or go to the printer or whatever. Its an hour long show so eventually I just give up. My boss, my boyfriend & even my IT department at work all have no ideas. Anybody out there got any thoughts?
PC   Windows XP  

I went back to the site and tried the first episode on the list (the most recent). The show started up & in the upper left of my iTunes player I had the pause button option! Before it had only offered "stop" (the FF & REW took me back to the beginning of the episode). So that's good.
BUT, when I went back further into the archives, the pause button wasn't available, only stop, just like before. I did the get info > options, but "remember play position" is grayed out so its not an option.
Is there anything else I should consider?

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