How do I pay for a late payment for my creative cloud?

I've accidentally missed my payment for my creative cloud, how do I make my late payment?

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How can I pay for my Creative Cloud if I no longer have a credit card?

I no longer have a credit card. How then do I continue my use of Adobe Creative Cloud? (I am willing to pay for a full year in advance.)
Karin Brunsson

Hi Karin,
You can either update the credit card information in case you have a new one or else you will need to change your plan.
Please contact the support for the billing queries: Contact Customer Care
Regards,
Sheena

I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?

I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?

Moving this discussion to the Creative Cloud Download & Install forum.
Anebz I would recommend fixing the connection error preventing the applications from contacting our activation server. You can find details on how to resolve the connection error at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.

I payed for my creative cloud membership 9.99 / monthe. bought it this morning. I was able to download Lr, but not Ps. I am wondering why is asking me to pay antoher 9.99 if I got the student deal. Can you please help. thank you.

I payed for my creative cloud membership at 9.99/mo. I got it this morning. I was able to download Lr, but not able to download Ps. is asking me to pay again. Why is that, because I got the student packet deal. Can you please help.

Mariacazarez what is the exact error message you receive when you try to download and install Photoshop? For information on how to install the Adobe Creative applications included with your membership please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

I'm paying for the creative cloud package but Can't download any program!

I'm paying for the creative cloud package but Can't download any program! Adobe is not recognizing my payment! What can I do? I can't wait anymore! Anyone here have seen it before?

Hello Sheena, thank you for your reply.
Actually I have already contacted the support. My case number is 0215124375.
I decided to write here at the community because I'm sincerely worry about it, and I would like to know if someone else have already seen it before.
Adobe is verifying my case, but I'm in need of an urgent response. I don't know if I make another account and another credit card debit, just to have access for the programs, or if I wait working on another old PC computer for 25 trial days. If I make another account I can be charged for 2 payments, That's what I don't want.
If you have any other case like mine, please let me know,
SIncerely,
Wellerson

I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.

Sent from my iPhone
Begin forwarded message:
From: John T Smith <[email protected]>
Date: December 6, 2014 at 12:45:42 PM EST
To: Giuliana Bono <[email protected]>
Subject: I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
Reply-To: [email protected]
I am paying for adobe creative cloud monthly but it just said my trial is up and i need to enter a serial number but the number won't show up anywhere.
created by John T Smith in Adobe Creative Cloud - View the full discussion
https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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I'm currently paying for a Creative Cloud photographers plan but I'm stuck with a free trial, how can i license it when it asks for a serial?

I've paid for Adobe Creative cloud photographers package under a monthly subscription but i'm currently only getting access to the free trial as I can't seem to license the software, when I go to license it as instructed by Adobe I'm still asked for a serial number? When I check my Adobe account it shows no sign of any pain subscription yet they seem to be taking money from my account? I can't seen to find a means of taking it up with Adobe directly as I either want a refund of full access to the software i'm paying for.

If you are being prompted to enter your serial number when opening your actively subscribed Creative Cloud application then there maybe missing account information. Please see Creative Cloud products prompt for serial number on launch | CCM - http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html for additional information.
In addition if you are facing difficulties reaching the activation server please see Sign in or activation errors | CS6, CS5.5 Subscriptions, CS6 Perpetual - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. Also if you are managing a network please see the Adobe Creative Cloud Service Access Documentation for IT section ofhttp://www.adobe.com/devnet/creativesuite/enterprisedeployment.html.
Finally for additional information on managing your Creative Cloud account please see Manage your membership | Creative Cloud - http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html.
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards
Rajshree

I'm paying for the Creative Cloud student pack, but it suddenly turned into a trial pack when I redownloaded it.

I'm paying monthly for Creative Cloud (student pack). It worked well, but when I switched my computer and redownloaded the creative cloud with its apps, it told me I was on trial and that I had to pay for the full version. The strange thing was that I was still paying at that time. I did log in properly when I downlaoded Cloud. I don't know what is wrong here. Please help, or I'll be losing my money in a flash.

Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Mylenium

Can I use a real copy of Photoshop for as long as I am paying for the Creative Cloud?

Hello, I am on Windows 8 and need a working copy of Photoshop but an outright purchase was just too expensive for me. So I subscribed to the cloud in hopes that I could just pay monthly for the software. But when I download Photoshop CC I see that it is still asking me for a serial number. So my question is, is the cloud monthly fee enabling me to use the software ongoing? Or do I still need to purchase something else at some point?

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your paid Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I can not install Adobe After Effects and I´m already paying for the creative cloud

Hi,
I can´t install the After Efects through my creative cloud account.

Are you getting any error message ?
Are you trying to install the application from Creative Cloud desktop application and are you using Windows computer or Mac?

My card expired on my payment details for my creative cloud subsciption and i changed it to my new card, it charged me 10.59 and now it wont let me open photoshop because its telling me I need to renew my subsciption, please help!

the card I used to pay for my creative cloud subscription, no problem right? just enter the new card in and taddaaa everything should work right? no
nope
it wont let me open photoshop because it says i need to renew my subscription
well it charged me yesterday when i changed my card over yesterday and its still telling me i need to renew my subsciption
even though on the adobe site it says my renewal date is july 27, 2015
sooooo... anyone help me with this?
also im on a windows computer if that helps!

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

I keep getting the trial versions after I've paid for the Creative Cloud service.

I'm currently paying for the creative cloud service and I've downloaded a few of the programs (Indesign, Incopy, Photoshop, Illustrator) but when I open them they are coming up as trial versions. I uninstall the ones that were the trial version and reinstall them and I keep getting the trial version, What should do to fix this problem?

See the following help document:
CS6 or Creative Cloud Reverts to Trial Mode
http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

How do you pay for apps using an iTunes gift card. I have money on a gift card but only my credit card shows up as method of payment.

How do you pay for apps using an iTunes gift card. I have money on a gift card but only my credit card shows up as method of payment.

After establishing the Credit Card account (i.e. after you have made purchases), you can remove the credit card information by editing your payment info, choosing "None".
Settings>iTunes and App Stores>Apple ID>View Apple ID>Sign-in>Payment Information

How do I pay for my storage plan when I don't have a credit card? Last year I used an iTunes voucher but can't find that option this year. Please help!

How do I pay for my storage plan when I don't have a credit card? Last year I used an iTunes voucher but can't find that option this year. Please help!

Create an iTunes credit by redeeming a gift card and it will be charged to your credit. From http://support.apple.com/kb/ht4874:
"payment methods accepted include iTunes store credit, credit cards, and debit cards"

How can I pay for skype number for one year

How can I pay for skype number for one year?

Hi, Orzo.Coffee, and welcome to the Community,
I realize what I am about to write sounds a bit weird: to change the term of a Skype Number subscription, we need to permit it to expire, or in other words, reach the end of its term. Your Skype Number will be held on account for you for 90 days following the expiration date, so you can sign in even on the same day you receive the e-mail stating your Skype Number subscription has expired, to reinstate the subscription and change the term.
I had to ensure I had enough credit on account so my renewal would process successfully; if you plan to renew for a year and use credit for your payment method, remember to add enough credit to cover the cost of the annual subscription. You could also change your payment method at the time you reinstate/renew your Skype Number subscription.
Make sense?
Kind regards,
Elaine
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How do I pay for a late payment for my creative cloud?

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