How do I pay for another month of data when the month ends?

Question

Is there a customer service rep I can talk to?  This has been nothing but a runaround so far.  I want to pay this company money so that I can continue to use their service.  Why do they make that so hard?

Answer 1

If you want to go the prepaid route, the easiest way is to sign into  the Verizon web page using the phone number of your device.  Add a credit card number to your Verizon account.  Using a land line, call 1 800 922 0204 = Customer service.  After you give the phone # of your device and your PIN #, you get the option of adding money to your escrow account.  You can add between $15 and $195. It is a fully automated system. 
Then, when your device runs out of time or GB, you just try to open any web page with your laptop/tablet using the MiFi or jet-pack through a WiFi connection.    Instead of getting the web page you want, you will get the "pay up" portal with 3 choices.  Pick the plan you want and pick "pay with account".  You still have to disconnect and power down the device.  After restarting the device, all should work OK.
After about 15 minutes, sign into your web page.  You will see your escrow balance goes down by the amount of your plan and your jet-pack has GB ready to use.  At least, that is how it should work.    
Have fun,
Dave