How do I put an underscore under a letter within an email address?

One of my customers has an "underscore" in his email address. How to a place an underscore under one letter in an email address?

I met my client last night at my gym. The client is the economic minister for Guiana. He said he uses shift underscore but that doesn't work. He then gave me an alternative address but that address was rejected. I may have to give him a paper copy of my report.

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