How do I re-download the mpeg 2 playback component that was purchased more than 18 months ago?

I wanted to check to see if I could re-download the installer for the QT MPEG 2 Playback Component, which I had purchased several years ago, but have since lost since I wiped my hard drive and upgraded my system to Leopard.  I have a copy of the app from the backup I made of my old system, but just copying it over to the new Applications folder doesn't seem to do anything.
I went to check on my order history at the Apple Store to see if there was any indication I could re-download the installer.  I logged into one of my Apple Store accounts (I have two, accidentally), but it had no order history for the past 18 months, and I couldn't look further back.  I purchased the MPEG 2 decoder several years ago.
Not only that, but I could NOT logout in order to log in to my other account.  If there's a logout button anywhere on any of the pages in my account I checked, it was very well hidden.  WHERE IS THE FRIKKIN' LOGOUT BUTTON!!!???
I managed to log into my other account by switching to Firefox, but of course, it didn't have any purchase history past 18 months back.
How can I re-download the installer?  I another thread, I saw someone mention re-downloading the decoder from the "Downloadable Applications Page in your account," but can't find anything like that in either of my accounts.
Thanks

I am suspecting Apple have made a change since I last had to do this and have caused a FUBAR. If you read http://store.apple.com/uk/help/downloads?mco=MTM3NDgzNTM we are all doing it the right way but the option is not being listed when it should.
As I read the above document and as I recall from the past, we should be seeing a Software download option on the main account page of the Apple webstore once you have logged in and this option should automatically be listed if your account has been previously used to purchase downloadable software.
I suspect either they have incorrectly cleared older than 18month order data from accounts rather than merely not giving an option to list older orders, or that as part of the move to the App Store for downloads they have change the process and as a result messed things up.
I would suggest the following to you all.
If possible find your email confirmation of the original order to use as evidence
Ring the Apple Store phone line
It is possible the Apple Store person will be able to see older orders than the website is allowing you to see and they will be able to trace your original order
They may choose to solve the problem by giving you a credit for a new purchase

Similar Messages

  • How can I get a rufund for a product that was purchased more than 90 days ago?

    I purchased a few apps almost three years ago and I want to find out if I can still refund them.

    You can always try...
    Refunds from the App Store or iTunes Store
    That said, I don't think it's really fair for you to be able to use the app for three full years and then not have to pay. But maybe that's just me.

  • HT2376 How do you recover a Quicktime registration key that was purchased more than 18 months ago?

    I would like to reinstall Quicktime Pro on my new computer but I can't seem to find my old registration code.  I don't want to have to buy it again but the "view order history" found on the "your account" page in apple only goes back 18 months.  Is there anything I can do?

    If you no longer have the email with the key, then you will have to purchase a new key. Apple stopped keeping records of orders more than 18 months old some time back.
    Regards.

  • TS1424 I downloaded a song that I purchased from the ITunes store, but the song does not play properly.  How can I re-download the same song without having to purchase it a second time?

    I downloaded a song that I purchased from the ITunes store, but the song does not play properly.  How can I re-download the same song without having to purchase it a second time?

    I could not find an option to "report a problem".
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
    (Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

  • How do I get a refund for an item that was purchased in error on the ipad by my 5 year old?

    How do I get a refund for an item that was purchased on the ipad in error by my 5 year old?

    All sales are final.
    You can try contacting itunes support and asking for an exception
    http://www.apple.com/support/contact/

  • I have been trying for two days to download the new icloud 4 that was offered at the same time as the new iTunes just prior to iOS8 release.

    I have been trying for two days to download the new icloud 4 that was offered at the same time as the new iTunes just prior to iOS8 release.
    I keep getting installer package error messages, I uninstalled the previous version to see if that was the problem to now find that I cant reinstall it as the new version is the only one available.
    Im using Windows 7, I'm assuming Im not the only one with this problem.
    Would a complete uninstall and reinstall of Apple software be of any benefit or is that just a cure all solution when nobody has an answer?

    @Dakotaep
    I am so sorry to hear of your experience with purchasing your new Samsung Galaxy Note 3!  This definitely should have been resolved in your first call to us.  I would be glad to review your account and ensure the Edge Agreement is corrected.  Please accept my "Follow" request and send me a direct message so I can further assist.  Thanks!
    AnthonyTa_VZW
    Follow us on Twitter VZWSupport on Twitter.

  • Trying to download LR5 that i purchased about three month ago on a new computer but I get an error msg. why???

        trying to download LR5 that i purchased about three month ago on a new computer but I get an error msg. why??

    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Can't get the mpeg playback component ($20) to actually download

    I have read hundreds of ways on how to change MPEG2 to dv in order to edit on my mac and come to the conclusion I was going to have to buy this add on and then download Streamclip. Evidently the component did not download right or at least like all my other downloads have. The dmg icon is on my desktop but when I click it all it wants to do is download again and restart my computer. What am I doing wrong. I just have to get all this movie editing figured out and thought this would be my solution. Sorry I am not very technical and would love some help. After 20 years dealing with windows I just love my Mac even with all little downfalls it is actually more dependable at least until now.

    The dmg icon is on my desktop but when I click it all it wants to do is download again and restart my computer.First make sure you have the correct file -- "QuickTimeMPEG2.dmg". If correct, I would then "file info" the icon (i.e., open the "get File Info" window) to make sure "DiskImageMounter" is set as the "Open with" application. If correct and the image file still won't mount a window containing two folders ("For QuickTime 6.3" and "For QuickTime 6.4 and later & Intel Macs" then you can hope it is only a corrupted download. In this case, sign on to the Apple account under which you made the purchase, go to the software purchases area, and download the file again.

  • How do you get a refund for an app that was purchased through the new App Catalog for a WebOS app!

    Hi,
    I just purchased a Dictionary app from Palm's App Catalog, the product is listed as: English Dictionary and Thesarus by Ultralingua, Inc. and it was not something that was advertised correctly and hence is not something that I want.
    It costs a whopping $9.99 and if it was as advertised, it would have been worth the money but it is not.
    I've had Dictionaries on my Palm Devices so when I saw the first directory for the WebOs for use on Pre, I immediately got it.
    However, unlike my old Palm dictionaries, this dictionary requires you to have a network connection.  Something that is not useful for me.  I sometimes like to look up word while on the subway to work (I live in NYC) where this is no network connection.
    There was nothing in the description that said it 'required' a network connection, and considering that all of the dictionaries I have gotten in the past did not require a network connection, I assumed (since it didn't state anything) that I could use it off-line.
    Heck, since you are required to use this dictionary online, I might as well use google to lookup a word and that is free!
    So I believe I was tricked into getting this app, and I want a refund!
    And there doesn't seem to be a way to get a refund for an app that did not disclose it's requirements before I made my purchase.
    Thanks for you help in finding out how to get a refund when its needed!
    Rob
    Post relates to: Pre p100eww (Sprint)

    Palm does have the ability to remove apps remotely, that was added in the last update.
    I knew that would be Palm's response, but I earn you now, Palm better make sure they put a better description on these apps.  And in this case its Palm's fault for not disclosing that this app required network support in order to work.
    They should at least make that part of a feature description.
    This is the second app that I purchased that was not advertised correctly.  So I far I have spent good money on crap only because the descriptions did not contain the right info.
    I see the only solution is to make all apps have at least a one hour free trail, or whatever free trial you want.
    I and I'm sure I'm not alone can't keep purchasing stuff that either doesn't work as advertised or is misleading in the description.
    I mean really Palm, you approved a dictionary app that just does a google in the background and displays the definition.
    I can do that same thing by typing it on my Pre and hitting Google?
    I still feel cheated and ripped off.
    I signed up for Palm and WebOS because I wanted to give you a second chance but that love only goes so far.  I think Andriod will be in my life soon.  I can't stand by and let myself be taken advantage of.
    I just can't believe how angry and upset I AM over this.
    Rob

  • Hi I am trying to download the family tree maker that i purchased by email onto my ipad however I keep getting the same thing SAFARI CANNOT DOWNLOAD FILE can anyone help me solve this problem thanks.....bebe

    Hi i am i have any ipad and i am trying to download family tree maker that i purchased online, but all that keeps co ing up is safari cannot download file can anyone help me .....bebe

    I think you are trying to install a computer application to use on an iPad. You can't. They are incompatible pieces of hardware. If you want Family Tree Maker for your iPad, then you need to get that version, if it exists, from the iTunes Store. That download can't be done via Safari.

  • While updating 7.1.1 there is a sign to connect to itunes and while i connect to itunes, the itunes is saying your phone is under recovery more? Pls suggest how to move forward? it is stuck on that screen for more than an hr now.

    While i was trying to update my iphone 4 to 7.1.1 it is stuck for more than an hr on the connect to itunes screen. While i am trying to connect, it is not connecting to itunes and a message is popping that your phone cannot be connected to itunes as it is under recovery mode.

    Here are instructions for using Recovery Mode to restore your iPad.
    http://support.apple.com/kb/HT1808

  • One song i have purchased has not uploaded, matched, or anything.  The file on my hard drive is corrupted.  How do i get the ability to re-download a song that was purchased over 90 days ago?

    I have purchased an album in the itunes store over 3 years ago.
    "Most" of the album went to the cloud when I went to iTunes Match.
    One song did not, rather, it stays in a category, "waiting".
    How do I get the ability to re-download this song, since it is NOT in the cloud, not on iTunes Match, and the file is degraded on my system?  Thanks

    Hi,
    Is the album still available in Itunes store? Can you redownload it fro previous purchases?
    http://support.apple.com/kb/HT2519.
    If it is available, delete file from library and redownload.
    Jim

  • HT201272 It's not letting me re-download an audiobook that I purchased a few months ago with my apple ID.  It's not showing up as purchased.  Please help.  Thanks.

    I can see all my other previous purchases but not audiobooks.  I went to the actual audiobook in the itunes store and clicked on "Buy" and it said I already purchased it but I can't download it for free anywhere.
    Thank you
    Ted

    Correct.
    You cannot redownload audiobooks.
    As always it is your responsibility to backup your content.

  • How can I get a refund on an app that was purchased by accident?

    My son purchased an app on accident and it charged my account $50.00, I am hoping I can get a refund for this purchase?

    You can contact iTunes Support and submit a request for a refund here:
    https://expresslane.apple.com/Issues.action
    Or you can call Apple Support 1-800-MY-APPLE and talk to a support rep.
    *It is not guaranteed that you will be refunded

  • HT204370 I recently purchased a movie at 1080p and when I went to view it, I received a message stating 1080p is too large for playback.  How can I re-download the movie at 720?

    I recently purchased a movie at 1080p and when I went to view it, I received a message stating 1080p is too large for playback.  How can I re-download the movie at 720?

    Not sure what happend there. But ATV only streams, no HD so if you leave it too long, the whole download gets lost.
    Check with iTS.
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

Maybe you are looking for

  • Photoshop CC work area troubleshooting on wacom tablet

    Hi I have a very odd problem going on with photoshop cc while using my wacom tablet. For the most part it runs fine with no real problems whatsoever. I can work on photoshop normally until I move my cursor away from the wacom screen, back to my MacBo

  • Getting JBO-34010 error while running the application

    Hi, I have created a small application using Toplink and ADF-RC. When I ran the application I am getting this below error... oracle.security.jazn.JAZNRuntimeException: JBO-34010: The "model/DataBindings.cpx" descriptor appears in the application clas

  • Films in itunes library not showing as available to sync?

    I have around 8 films listed in my itunes library but 6 of them are not showing up as available to sync to my ipod touch. I have bought all the film through itunes with the latest only the other day; it is this film and the previously bought film tha

  • Using UTL_FILE package

    Dear Oracle community, Oracle has a great feature for letting your PL/SQL programs read and write operating system (OS) text files. However, there are no samples available. Does anyone already explored this feature and are willing to share some examp

  • Importing 10g dump into 9i

    Dear All, My Prod server is 10gR2 , now our client wants the same database to be imported into 9i database. Is it possible using normal Export and Import utility. Any suggestions Regards