How do I REALLY cancel my Skype Number?

I have a Skype Number.  I purchased it for three months, which is not yet up, and want to cancel it now.  I have tried to change the payment option, with no success.  I follow the Cancel Number link and select the Cancel Number (versus Keep the number) with no obvious success.  Information associated with the number show the Automatic Renewal Date but does not show that the number is cancelled.
How do I cancel the number?

Hi, Steve_E, and welcome to the Community,
Please contact Skype Customer Service directly.  Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service  Please see also: https://support.skype.com/en/faq/FA10656/what-is-live-chat-support
Skype is aware of existing problems with the website when contacting their customer service agents. If you experience difficulty reaching Skype Customer Service or find yourself redirected back to the Community, please try again using a different web browser and - most importantly - choosing a different path through the various drop-down menu options presented. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also block reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Similar Messages

  • Cancelling my skype number

    I took a subscription for a skype number in June, thinking it was only for three months. I no longer need it but discover I have just been billed for the coming three months, even though I will not need it or be using it. I can find no way to communicate this problem with Skype folks. Help, please!
    Bill   ([Removed for privacy])

    You also need to cancel the Skype Number subscription from your account dashboard (Manage Subscriptions).  If you cannot do this, then please contact Skype customer service who can cancel the subscription.
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Canceling old Skype number

    I just added a new Skype number for Wisconsin, and now I wish to cancel my old Skype number with a Cincinnati area code. How do I do that? I followed the instructions, but there is no "cancel Skype number" option under my old Cincinnati Skype number. I tried finding a phone number for Skype so that I could get a live voice to help me, but never found this. How can I cancel the old Skype number?

    Hi, Moshe30145, and welcome to the Community,
    When you contact Skype Customer Service for assistance in cancelling the Skype Number subscription you no longer need, please report that you were unable to do so yourself, and report what you typed here!
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
    As you know you need to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • I had canceled my skype number but still it got ch...

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    Hi,
    You will have to wait for about 5 to 7 days - that is what I saw in order to everything runs smoothly - if not you may seek support, help and guidance.
    have great day !

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  • Why can't I cancel my skype number?

    I have a skype number and I don't needed it anymore. But I didn't find a way in my account to cancel it. There's simply no skype number option in Manage features section of my account. Please help.

    Hi and welcome to the Skype Community,
    Please follow the "Manage features" link to see the options for managing your full list of activated features
    Follow the latest Skype Community News
    ↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

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  • Re: How can I know what my skype number is?

    Hey bringiton did you get an answer? I just recently bought skype credit and would like to find out what my number is..

    Hi, Kimtracey, and welcome to the Community,
    Skype does not assign a fixed line (land line) telephone number to everyone; a Skype Number is purchased as a subscription.  Please remember this:
     ->   A Skype Number is used only to receive calls which you answer on Skype.
     ->   To place calls to fixed line or mobile numbers from Skype, you need to Buy Skype credit or start a Skype subscription in order to cover the costs of those outgoing calls.
    Calls to other Skype accountholders (Skype-to-Skype) are always free of charge.
    Regards,
    Elaine 
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • How can i set up my Skype Number

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  • How to cancel Skype number

    I want to cancel the Skype number I am being automatically billed for.  I know what the Skype numb er is.  In my profile, purchase history and profile it all shows that I have made no purchases and in the manage account area my I see no settings options and no indication of a Skype number.  I no longer need the Skype number and just want to cancel it.  How can I do that?  What am I missing?

    please contact Skype customer service
    TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
    I recommend that you always run the latest Skype version: Windows & Mac
    If my advice helped to fix your issue please mark it as a solution to help others.
    Please note that I generally don't respond to unsolicited Private Messages. Thank you.

  • Skype number cancel

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    Can anyone tell me if I really have to have a Skype number to use Skype, if it's a Skype to Skype
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  • How to cancel Annual Skype Premium

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    Hi, ojglynn, and welcome to the Community,
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    Regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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    I too have the same problem
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