How do I receive credit and or reimbursement for overbilling?

How do I receive credit and or reimbursement for overbilling? I have set data usage several times and have been billed for over usage. I just switched to the family base plan and I am being overbilled for my next billing statement.My Verizon

Hello YKW, help is here front and center! The Family Base controls are not able to be backdated to the beginning of the cycle. If the overage was incurred before Family Base limits were set, they will show up on the next statement. Please send us a direct message so we can review the controls: http://vz.to/1b8XnPy
WiltonA_VZW
VZW Support
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