How do I receive credit for unsuccessful downloads?

I ordered a People Magazine.  There was an error in the download.  I tried several times and it never worked.  It is on my bill and I can't get support to get credit.  What do I do?

You would get quicker action by calling CS.
Posting on this public forum, the CS agents roaming on here do not know anything about your account, and would not be able to get that information until you send one of them a "Follow" request which they must accept and send one back to you which you must accept. Then you would be able to Direct Message with that CS agent on a private basis and provide them with your account information. Unfortunately, sometimes this entire process of "Following" can take a couple of weeks as reported by several on these forums.
If that type of time frame does not bother you, fine. Otherwise, you would get quicker action by calling CS.

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