How do I reconnect my iTunes with the files?

So my wife, after not using iTunes for awhile, opened iTunes to find absolutely nothing at all. No lists of any artists or songs at all; it was like we just bought a new Macbook and opened iTunes on it. All her media files are on an external drive (mine are there, too, and we have not had this problem in my profile on this computer, btw), not in the original iTunes library folder, and we've never had problems before with this...I used the advanced preference tab to change the folder where all the media was stored for both of us to save local hard drive space.
Well, after googling profusely, I followed the advice found here: http://support.apple.com/kb/TS1967
Well, that seemed to work, as all of her content has been restored into iTunes, but every single song has the iCloud icon next to it as a download symbol. Even when I have the folder on the external drive set as the folder to find the media files, iTunes still will not go looking there, it expects me to download off the Cloud, which I don't think even contains all the thousands of songs she has.
So, after doing what I did to restore the lists of content in iTunes, how the heck do I get iTunes to find all her files where they are?

And I just discovered another problem. The method I used to restore things to iTunes only restored that which is on the iCloud. Which is a tiny fraction of the content she actually has. So I'm back to square one with this, I guess, as the vast majority of her content is still not listed in iTunes. Frustrating.

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How do I reconnect my iTunes with the files?

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