How do I recover a lost password when Apple doesn't recognise my birth date?

OK, I have a new iPad Mini, but for some reason it does not recognise my Apple ID. When typing in the ID and password, the password is not recognised. When I go to the "reset my password" part of iforgot, the computer does not recognise my birth date.
How do you get past all this, and sort out the password glitch?
Regards
SlikSilva

try: http://support.apple.com/kb/HT5787

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How do I recover a lost password when Apple doesn't recognise my birth date?

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