How do I recover files from HP Connected Drive that no longer show up after a factory reset?

I am trying to recover files that were once visible in HP Connected Drive, after completing a factory reset. The files that I need are no longer showing up. How can I get them back?

Try using a data recovery product such as the ones listed here. Don't erase the drive or write anything else to it until the files are recovered or you choose not to recover them.
(117246)

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