How do I rectify the issue that AE (CC) won't import mov files on Windows 8.1. (It's the most current Quicktime).

troubleshooting QuickTime errors with After Effects

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Premiere CS6 won't import mov files, the message: "file has no video or audio streams" shows up instead. How can I import the files?

Premiere CS6 won't import mov files, the message: "file has no video or audio streams" shows up instead. How can I import the files?

MOV is a wrapper that can contain many different codecs. The message you get is indicative of a distribution codec inside the MOV wrapper. You may need to convert the material to an editable codec before importing.

When I try to import mov files into iMovie'08 (7.1.4) the files are greyed out. Any suggestions?

When I try to import mov files into iMovie '08 (7.1.4) the files are greyed out. Any suggestions?

Hi Appleman - thanks for your guidance.
OK RealTime Inspector: Dimensions of my clips - as I don't know which bit this is I will list everything under Inspector, including Format:
00117
00117
33.30
Format:MPEG-4 Video, 1280 x 720 millions
AAC, 2channels, 44100Hz
FPS29.97
Data Size2.57GB
Data Rate 10.20 Mbits/s
Current size 1280 x 720 pixels (Actual)
And re the types of tracks you mention that iMovie '08 can't import, I don't much about film clips so haven't yet made sense of this, tho I do see that the clips are organised into chapters, so presumably this is 'chapter tracks'?
Thanks - I'll await your further instructions :-)

How can I get iPhoto 9.5.1 (902.17) to import .mov files?

I have a brand new MacBook Pro with 2 TB SDD running Mavericks that I bought 2 weeks ago.
So far I have imported about 5,000 photo files into iPhoto 9.5.1 (902.17) plus about 25 videos as .mov files.
But on today's import session, it stopped taking any more MOV's, giving the following error message:
"The following file could not be imported. The file is in an unrecognized format." and it then it lists the .mov files.
I tried rebuilding the LIbrary index, and have even tried creating a new Library and importing my smalles (12 Mb) .mov file to this new test library.
But I keep getting the same error.
I have the most recent version of all the software (i.e. no new updates are available.)
What else can I do?

I figured out a solution: The drive with the .mov files was a USB drive formatted as NTFS. iPhoto would import .JPG files from this OK, but would refuse to import .MOV files, giving the error noted above.
I found that if I copied the files from the NTFS USB drive to an SD card or to the Macbook Pro's internal SDD, I could get iPhoto to import the .MOV files without any problem.
Why does iPhoto 11 have a problem importing .MOV files from external USB drive formatted as NTFS, but no problem importing the exact same files from an SD-card formatted as FAT-16, or from a folder on the Macbook Pro's internal HD?

Okay, so the new Apple update did not fix the issue that I have!

I still have to disconnect the network cable or wireless before I can connect my laptop to my iPhone. I was hoping the fix would address, but alas NO! Anyone know of a way to fix the issue that iTunes looks as the iPhone being connected as busy port already in use by the internet connection?

Okay, I'm desperate now. I've tried re-installing, reloading the driver, uninstalling almost all of my apps from my pc and laptop, followed every Apple technical help publication, and every work around published in these forums. I'm not alone and I am frankly tired of it. If an Apple rep suggested unplugging the Internet as the work around, then why can't they tell me how to fix it or what is causing the conflict in the app to think that my iPhone is a busy port. Why does iTunes see my iPhone and my Internet as competing things where the iPhone is not looked at when the Internet is connected. It seems that some developer should be able to figure this out. I'll ask again and try yet again, does anyone have a new work around to fix this? Has anyone figured out why iTunes sees my iPhone as unavailable because the Internet has taken the location where iTunes thinks it should be?

How can i activate an ipad that was attached to someones icloud account. I am not able to reach the person to have them release it.

how can i activate an ipad that was attached to someones icloud account. I am not able to reach the person to have them release it

You can't, i'm sorry. What you're running into is the activation lock and it requires that the original owner release it with their apple ID before you can set it up.

I bought an ipod touch 5 from Dubai carrefour. Th seller told me that the ipod that ı bought has a facetime . But when ı want to activate ipod ı couldnt see the facetime app. Please show me how ı could activate facetime.

I bought an ipod touch 5 from Dubai carrefour. Th seller told me that the ipod that ı bought has a facetime . But when ı want to activate ipod ı couldnt see the facetime app. Please show me how ı could activate facetime.

If FaceTime is not hidden by Restrictions (Settings>General<Restrictions) you got duped. iPods officially sold in Dubai and some other countries that prohibit FT do not have FT and there is not way to get FT on those iPods.

How do you fix an ipod that has a black screen and it turns on but when it turns on the screen gets a lighter black but you still can't see the apps or anything?

How do you fix an ipod that has a black screen and it turns on but when it turns on the screen gets a lighter black but you still can't see the apps or anything?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the screen yourself if you are up to it
iPod Touch Repair – iFixit

I have iphoto 6. How do I only selecy certain photos from my camera when importing rather than all of them as show in the import page that loads

I have iphoto 6. How do I only selecy certain photos from my camera when importing rather than all of them as show in the import page that loads

You use Image Capture (in your Applications Folder) for that job - or upgrade to a later iPhoto.
Regards
TD

I have the new version of iMovie, and when i try to start the program, i can't because it says that it is looking for some movie files from the Iphoto, so all the program is locked up... how can i do to restart the program??

i have the new version of iMovie, and when i try to start the program, i can't because it says that it is looking for some movie files from the Iphoto, so all the program is locked up... how can i do to restart the program??

Hi
Did You ever use - iPhoto ?
Did You may be direct iPhoto to a different Photo Library
As iMovie tries to find the appropriate photo library - it can get lost if iPhoto direct it into a Library on a not connected external hard disk or to a strange location - And iMovie HANGS.
Do - When no other program is running that might interfere
• Start iPhoto - BUT NOW KEEP alt-key (option key) DOWN during the full Start-Up process
• Now iPhoto let's You select Photo Library
• Select the one in Your Account / Home folder / Pictures ! !
• Then iPhoto should start up OK
• Now Quit iPhoto
• START iMovie
Does it still hangs - then I would suspect - iMovie Pref. file
If it Run's OK - Then HURRAY !
Yours Bengt W

HT1420 How can i deauthorize a computer that once was authorized then I had to reinstall (windows 7) like 3 times and reload itunes reach time to get this authorization crap. I only have 3 computers actually authorized. This one is the 4th. This is ridicu

How can i deauthorize a computer that once was authorized then I had to reinstall (windows 7) like 3 times and reload itunes reach time to get this authorization crap. I only have 3 computers actually authorized. This one is the 4th. This is ridicules.

If you've got 5 computers authorised for the account in question, and you need to free up authorizations, I'd do a "Deauthorize All" from one of the computers you have access to, and then reauthorize the computers you have access to.
For instructions, see the following document:
iTunes Store: About authorization and deauthorization
(Best to deauthorise a computer before you reinstall the OS on it.)

I am a new mac user and I switch to mac due to the graphics that it brings. I do website in pc and I heard iweb is the best.NOW i heard that iweb will be discontinue. so what is the best application there for website using MAC OSX lion?

I am a new mac user and I switch to mac due to the graphics that it brings. I do website in pc and I heard iweb is the best.NOW i heard that iweb will be discontinue. so what is the best application there for website using MAC OSX lion?

It is now confirmed that iWeb, and iDVD, has been discontinued by Apple. This is evidenced by the fact that new Macs are shipping with iLife 11 installed but without iWeb and iDVD.
On June 30, 2012 MobileMe will be shutdown. However, iWeb will still continue to work but without the following:
Features No Longer Available Once MobileMe is Discontinued:
◼ Password protection
◼ Blog and photo comments
◼ Blog search
◼ Hit counter
◼ MobileMe Gallery
All of these features can be replaced with 3rd party options.
I found that if I published my site to a folder on my hard drive and then uploaded with a 3rd party FTP client subscriptions to slideshows and the RSS feed were broken. If I published directly from iWeb to the FPT server those two features continued to work correctly.
There's another problem and that's with iWeb's popup slideshows. Once the MMe servers are no longer online the popup slideshow buttons will not display their images.
Click to view full size
However, Roddy McKay and I have figured out a way to modify existing sites with those slideshows and iWeb itself so that those images will display as expected once MobileMe servers are gone. How to is described in this tutorial: #26 - How to Modify iWeb So Popup Slideshows Will Work After MobileMe is Discontinued.
It now appears that the iLife suite of applications offered on disc is now a discontinued product and the remaining supported iApps will only be available thru the App Store from now on. However, the iLife 11 boxed version that is still available at the online Apple Store (Store button at the top of the page) and those still on the shelves of retailers will include iWeb and iDVD. Those two apps were listed in small, gray text on the iLife 11 box that I bought.
Personally, if I didn't already have a copy I would purchase one to have it for reinstallation purposes if ever needed.
This might be of some interest to you at this time: Life After MobileMe.
OT

A few months ago, I purchased a new iMac. I recently created a movie using iMovie. Then I found out that iDVD is not included. So I have the problem that I want to burn a movie that I can play on my DVD player and watch on a television. i rang Applecare a

A few months ago, I purchased a new iMac. I recently created a movie using iMovie. Then I found out that iDVD is not included. So I have the problem that I want to burn a movie that I can play on my DVD player and watch on a television. I rang Applecare and was told that I need a program called BURN.
Is this correct? I can export the movie from iMovie in a m4v format, but I think I need to convert this to iso format before I can burn the disc.
I know there are programs like TOAST that will do this, but it is expensive.
I would be very grateful for any assistance.

Burn will not do what you want, and there is no real substutute for iDVD.
Why is there no iDVD on my new Mac?
Apple insists that the entire world has access to fast broadband (and are prepared to pay for the considerable bandwidth usage) and wants to distribute home movies to friends and relatives via download (iCloud, YouTube, Facebook, whatever) rather than mailing them a DVD. The fact that in reality not all users do, has so far had no effect on this policy. If you scream and shout loudly enough down the phone Apple may send you a free copy of iDVD. Stating that they would return their brand new Mac unless they received a copy of iDVD worked for some, but that is now said to have been withdrawn by Apple.
Also, you can complain bitterly via Apple’s Feedback link, perhaps suggesting that Apple could have provided a choice between burning DVDs and distributing home movies by other means. You may feel that Apple should not dictate how you destribute family videos or photos to distant relatives and friends, and should not assume that every user is prepared to pay for the excessive bandwidth usage charged by ISPs for huge downloads from the App Store:
http://www.apple.com/feedback/
Whilst Macs with a Superdrive continue to be able to burn video DVDs, the software for so doing, iDVD, is no longer included in the iLife bundle that came with OS 10.7 Lion (which also omitted iWeb) or that comes with OS 10.8 Mountain Lion. And it is no longer included in the iLife 11 from the online Apple Store: http://www.apple.com/ilife/. Your only solution is to look on Amazon or eBay and try to get an older version that includes iDVD 7, i.e. iLife version 9 onwards. You should also do this if you plan to buy a new Mac anytime soon, as stocks of iLife that include iDVD will not be available for ever.
However, the vastly more expensive FCPX can burn a DVD without iDVD or DVD Studio Pro involvement, but lack the themes etc of iDVD. Also, of course, there is Roxio Toast, which is the best software for burning anything but again does not offer the flexibility of iDVD.
And if you think Microsoft are any better, their new Windows 8 operating system will not play DVDs, or burn them, unless customers buy an extra upgrade, the company has announced: http://www.gizmag.com/windows-8-no-dvd-playback/22443/
In other words, computer manufacturers have declared optical media as dead, long before consumers are ready to stop using them, which is fine as long as they offered us a choice, but they won’t even do that. Flexibility and intuitive use of a computer seems to be a thing of the past.

How do I change a document that I have saved as a PDF file in Documents? I can get it to OPEN but can't do anything to it.

How do I change a document that I have saved as a PDF file in Documents........I can open it but can't do anything with it.

A PDF is really an electronic print of your document & is not intended for future editing. You should always save a copy of the original document in the program that created it & use that for edits. You can then export or print the revised document to PDF, again saving the original.

Why do I keep getting the message that iTunes is quitting working? I have reinstalled iTunes and I have checked the WiFi twice. I have even put the internet cable directly into the laptop and still I cannot connect to the iTunes. Offers no solutions.

Why do I keep getting the message that iTunes is quitting working? I have reinstalled iTunes and I have checked the wifi twice. I have even put the internet access cable directly into the laptop. The message says that windows will look for a solution but never offers any solution.

Try disconnect your internet, then launch iTunes.
Connect your device, then reconnect your internet.
See if this resolves the issue.

How do I rectify the issue that AE (CC) won't import mov files on Windows 8.1. (It's the most current Quicktime).

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