How do I reinstall Creative Suite due to hard drive failure?

My hard drive failed and I do not have access to it. I need to reinstall my creative suite. How do I do so?

download the installation files and install.
if you see an excess activation count issue when installing, contact adobe support for an activation count reset by clicking https://helpx.adobe.com/contact.html >'still need help'.
Downloads available:
Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
Lightroom:  5.7| 5 | 4 | 3
Captivate:  8 | 7 | 6 | 5
Contribute:  CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

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