How do I reinstate Skype Number?

I am experiencing the same problem. There is no reinstate button on my page either. They started bombarding my email with payment refused all on the same day and when I logged into my email I had never received any of these notices that were backdated until the date of the actual expiraton of the account. I logged into the account and updated my payment information. However it still is not allowing me to reinstate the number. Went to the customer service support page where you can send an email and when I click on the topic to put one in the computer takes me back to the log in page like a viscious circle. I am unable to send them an email. Very upset and irritated beause they should have sent out notices two weeks prior to cancellation so that I could have updated the information. I have had this skype number for over 5 years. I am in mainland China and I am sure the monitoring of the internet here has something to do with the viscious circle to get in touch with them by email
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

Hi, Horm7, and welcome to the Community,
Here is the thing with Skype Number subscriptions: now that you have changed or updated your payment method, your current Skype Number subscription will need to be cancelled or allowed to expire before you can sign on to your account dashboard to reinstate your Skype Number, refreshing the subscription, using the new payment method.
So, the next step is to sign on to your account dashboard once again to determine the date your current Skype Number subscription expires.
Your number will be held on account for 90 days following the current subscription's expiration date, so you have time to log in and start your subscription again.
Regards,
Elaine
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Not to change but to let it expire the current 3-month contract at its end thereafter to start 1-year contract with the same Skype number.
Following faq will be a practical guide.
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Unable to reinstate Skype number

We have just realised that our Skype number has expired (no notification received - we only realised after trying to call it several times ourselves). However, we now cannot access the Billings and Payments screen (get an "oops we're having technical difficulties screen). If we click on the "reinstate number" link we get a "page not found" message.
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Anyone else having the same issues?
Thanks

Checking for you both.
2BLKN - What response did you receive from the CS unit?
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Re: How to Find My Skype Number

how do i locate my skype number

anieadaniels wrote:
how do i locate my skype number
It's located on your Account Page.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hi, VWLemon, and welcome to the Community,
Here is what I found when I checked on this section of the Skype website:
http://www.skype.com/en/features/
Skype Number
Your own number that anyone can call from their phone and you pick up on Skype wherever you are in the world.
Learn all about it here
Select numbers from a variety of area codes in several countries – no more expensive international rates for your friends, family and clients.
Whether you're moving abroad, travelling, or simply need a global presence for your business, your Skype Number will ring wherever you are.
Pick up on Skype using your laptop, mobile or tablet.
Get a Skype Number now from just $5 per month* .
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Hi, Welcome2Africa, and welcome to the Skype Community,
You should be able to sign on to your account dashboard and reactivate your Skype Number. The number will be held on your account for ninety (90) days following the Skype Number subscription's expiration, so you have opportunity to sign on and renew the subscription.
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Help_Paying wrote:
1. It appears my Skype number may be cancelled? I do NOT want to lose the use of this number!
2. Am quite upset that I can't speak or chat LIVE with a Skype representative!
3. I appears my Skype number: xxx xxx xxxx is no longer working, as I attempted to call and test, but it just rang and didn't even get my voice mail?
Hello and welcome to the Skype Community.
This is a public internet site and messages can be read by anyone who visits so never include any personal information in your posts. I have removed this for you.
1. It won't be canceled and you won't lose it. It is reserved for for you for 90 days following expiry and/or cancellation.
2. Please tell us why you were unable to contact Customer Service.
3. Your account shows that your Skype Number is currently deactivated.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Hello
I have been trying to raise my concern via the skype chat but it seems its not working. But basically here is my concern.
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Hi, Welcome2Africa, and welcome to the Skype Community,
You should be able to sign on to your account dashboard and reactivate your Skype Number. The number will be held on your account for ninety (90) days following the Skype Number subscription's expiration, so you have opportunity to sign on and renew the subscription.
Remember that the payment method you wish to use is accurate and up-to-date. If you used Skype credit, be sure there is enough credit on account to cover the cost of the renewal.
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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SelfHolisitc wrote:
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Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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Hi, Orzo.Coffee, and welcome to the Community,
I realize what I am about to write sounds a bit weird: to change the term of a Skype Number subscription, we need to permit it to expire, or in other words, reach the end of its term. Your Skype Number will be held on account for you for 90 days following the expiration date, so you can sign in even on the same day you receive the e-mail stating your Skype Number subscription has expired, to reinstate the subscription and change the term.
I had to ensure I had enough credit on account so my renewal would process successfully; if you plan to renew for a year and use credit for your payment method, remember to add enough credit to cover the cost of the annual subscription. You could also change your payment method at the time you reinstate/renew your Skype Number subscription.
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Kind regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How do I reinstate Skype Number?

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