How do I reload software?

My sister has a blackberry 8520 and she received an update for BB Protector she decided to load it but now her BB screen is white with a picture in the centre and the message states "Reload Software 552". I've tried reloading but it doesn't help. Any suggestions as to what I can do.

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Creative Suite Design standard version is no longer loading plug-ins, fonts, etc., Crashing with every use..How do I reload my software ? I have the Design CS4 package.

Creative Suite Design standard version is no longer loading plug-ins, fonts, etc., Crashing with every use..How do I reload my software ? I have the Design CS4 package.

Thank you Jeff. Great questions.
I was opening Illustrator in CS4 design standard. Odd too, because the error comes up with it showing missing plugins from Photoshop. I opened Photoshop first, then Illustrator to see if it changed anything. Yes, One of the two error messages for a plugin was gone.
To remove apps I went to the Adobe website to redownload my standard CS4 and chose "uninstall".. So I did. Restarts x 2 . Then Reopening illustrator...same thing again. Restarted, then went to Disky Utlity and cleaned up something off of it as per a internet suggestion...Sorry, it's been a long day alreay. Not me removing anything, just allowing it to do that with repairing.
The version of Mac OS is YOSEMITE 10.10.2 .
I recently updated!!! oooh nooooo! (every watch Mr. Bill on SNL?) so if the updated OS is the culprit, do I have to go back to older version for my apps to work? I never realized how very much I use Illustrator. I know there are extensions I could go through one at a time....seriously I am overwhelmed with some life events that make this computer dilema almost too much of a challenge for me at this time..I am truly grateful for your help. Thank you Jeff.

What is reload reload software 552 nd how to fix it?

what is reload reload software 552 nd how to fix it?

Hi
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software (DTS)
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
If the PC does not recognize the BB, You need to connect the via the USB cable. Then pull the battery from the BB.
With the battery pulled, connect the BlackBerry to the USB connector and as SOON as you see USB-PIN:UNKNOWN hit Next. You have to be quick. From there you can put the battery back in (make sure you install the battery or else when the OS update is completing and the device disconnects from the computer to reboot, it will lose the power provided by the USB connection and you will get an error and have to do it all over again!).
If you don't get it right the first time, try again (unplug from USB, pull battery, connect and hit Next while USB-PIN:Unknown is showing). You have to be fast and the timing is key, so it may take you three or four attempts.
To erase all the data on your BlackBerry device, complete the following steps.
1) Download JL_Cmder from http://www.4shared.com/get/oqP9V-2Q/JL_Cmder_v19.html
2) Install JL_Cmder to computer.
3) Double check you have already backed-up the BB. If you DO NOT, you will lose ALL data.
4) Make sure the DTS is closed and plug in the BB to computer via USB
5) Go to the JL_Cmder on your computer and double click it to start. Now,this may take a few tries to connect, so keep trying until it does.
6) On the first screen, Press any key to continue.
7) Now, if your device uses a password, enter it now. If not, press "N"
8) Press 4 to initiate the WIPE
9) Press "Y" to continue
10) Now type "blackberry" to continue
11) On the BB you will see a white screen with a'507' Error. Don't worry, this is what you want! You are now ready to install the OS.
Launch the new Desk Top Software on the computer
1). On the home screen of the BlackBerry® Desktop Software, click Device > Update my device.
2). Click View Other Versions. Click the version of the new OS you previously downloaded.
3). Click Install. The DTM will install the OS and then provide you with a list of applications to install. If you have had difficulties with an app, do not install it.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

How do you reload the software?

My bb just says reload software:552
Whenever i turn it on and i do not know how to fix this!
Any clues?
Any help?
Thank you.

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you may see your PIN listed, or you might see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

How reload software 513

it asked me for my password and typed it in and it said in vaild password then type black berry it did that for 5 times then it said wipe memory then now it says reload software 513

Hi and Welcome to the Forums!
See this KB (along with the links within it):
KB13003 "JVM 513" error is displayed on the BlackBerry smartphone
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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I bought macbook pro at cash america used and loaded with windows 7 ultimate by boot camp.My questions is it has mountain lion loaded but original ower has name with password so how can I reload so I can sign on as administrator for downloads and upgrades

I bought a 13 inch macbook pro9.2 at Cash America with windows 7 Ultimate with boot camp program.
The Mac op sytem has Mountain Lion installed but the previous ower has his name and password attached to it and can only use as guest.
My question is how do I get around this to be administrator to reload software so i can use mountain Lion,and not loose the windows op .

If you reformat the partition that contain Mountain Lion and reinstall Mountain Lion, it should not effect the Windows pratition.
Have said that I suggest you backup everything you might want to save just in case.
Allan

I have a mac pro 1.1. the main hard drive failed. How do I reload OS X 10.7 back in my computer. the app store will not let me reinstall this os. My computer is not compatible OS x 10.8?

I have a mac pro 1.1. the main hard drive failed. How do I reload OS X 10.7 back in my computer. the app store will not let me reinstall this os. My computer is not compatible OS x 10.8?

You need to first install the OS your Mac came on the bundled gray disks. Assuming it's Snow Leopard, you could then login into the App Store using your same Apple ID and password to download and install Lion.
If your Mac is a bit older and came with Leopard, 10.5.x, you can bypass that and install Snow Leopard from your retail disk. The only software you'd need to install separately from the gray disks would be the optional software, such as the iLife suite and other titles not included on the retail SL disk.

HT1349 I had to reinstall my OSX. I had previously purchased the latest version of Quicktime. How do I reload it.....

I had to reinstall my OSX. I had previously purchased the latest version of Quicktime on line . How do I reload it.....

I assume you mean Quicktime 7 pro.
You may need to download Quicktime again (I can't remember if it's bundled with leopard or not)
QuickTime 7.7 for Leopard.
You can retrieve purchased registration keys this way:
Visit the Apple Online Store.
Cick "Account" in the upper-right corner.
Click "Downloadable Software Purchases".
Enter your Apple ID and password.
You should see your QuickTime Pro registration key(s).

I have a Power Book OS 10.4.11 and cant access my radio library. I believe I deleted something I should not have. How do I reload Itunes and will I loose my music I loaded?

I have a Power Book OS 10.4.11 and cant access my radio library. I believe I deleted something I should not have. How do I reload Itunes and will I loose my music I loaded? I do not have the original software. I was trying to free up some memory and removed the wrong thing.

If you mean the listing of internet streams that seems to have disappeared for many users of older iTunes versions over week ago. Probably some update at Apple broke older versions. No idea if it will ever come back but you can open stream URLs you find on the web and save them in playlists.

BBCurve8520 : "Reload Software 552" URGENT!!! I need help now...

I 'm using BB curve 8520 now. Recently, I installed a couple of applications through BB App software on my device. I reboot my device after downloading apps but while restarting my device it stuck on "reload software 552" in the white screen. I removed and put it back my battery, same thing goes on. I don't know what to do. so, i tried to find solutions on google. i have tried application loader but it says "Desktop loader is unable to connect the device. you may need to enter the password on the device" after the status shown 100%. I don't even have a password on my device. I'm so confuse about what is happening to my device. I cant backup my data through BB desktop software because it says my device is disconnected (I'm still connecting my device with USB) no matter how many times i click on Retry, it says unable to connect the device. My Problem is how to connect my bb with my pc (even though i had connected my device with USB, it didnt seem to work) and how to solve the "reload software 552" (Really need help D. Anyone could help me to solve this problem? Thanks.

Additional Information:
Thats what it says whenever i try to connect my bb.
I cant connect my device. Help...

Blackberry Curve Screen Frozen states reload software 552

Hi when my screen froze i took out the battery to reset it. When i turned it back on a white frozen screen states reload software 552. I would be very grateful if someone could tell me how to resolve this i think it may be a problwem with desktop manager but I am not sure. thanks

Hello keastman,
Welcome to the support forums.
This article should help you out regarding your "Reload Software: 552"
Error "Reload Software: 552" is displayed on the BlackBerry smartphone
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Reload software 552 issue (Mac user)

Hi to the community of BB user for Mac,
Since yesterday i have a problem with the "reload software: 552" message on my BB. I am a Mac user and when I connect my BB to my computer, it doesn't recognise it (device "Not connected") and so I can't go to the "Applications" menu to reload the DM os.
Is anyone on this forum know how to do it with a Mac. There are some options for PC users but I can't find any with mac, it is like my last option is to send the BB to RIM but it takes about 2 weeks to get it fix.
Thanks
Loic

Thanks
one question, at step 2:
"Your name > Library > Application Support >BlackBerry Desktop >Device Applications
2. Delete all the OS's in the folder and empty the trash."
I dont have the "Device Applications" folder, I guess that the memory of the BB has been wiped out when I installed the application.
regards

Reload Software: 552 - What?

My Curve 8520 is "locked up" with the display reading: Reload Software: 552
How can I fix this problem?

Are you using Desktop Manager or the new Desktop Software? If the latter, left hand side "applications." If the earlier versions see
http://www.cio.com/article/444720/RIM_BlackBerry_How_To_Use_BlackBerry_Desktop_Manager_to_Load_Updat...
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Reload software 552 on blackberry curve 8520

I've read how to fix this problem but when I connect my blackberry to computer via usb cable my computer doesn't recognise any connection.
What do I do now?

Hello hitman_544
Welcome to BlackBerry Support Community Forums
Please follow this article of Knowledge Base to resolve your issue :
KB18751 : Error " Reload Software 552 " is displayed on the BlackBerry smartphone.
I hope it helps.
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

8520 curve error "Reload Software 552"

I don't know how to fix error message. I can not get pass the white screen saying Reload software 552. As soon as i take the battery out then put the battery back in it goes to that screen. HOW DO I GET PASSS that screen????????
Thank You
Czabless

Hey there Czabless
Unfortunately a hard reset will not work you will have to reload the software to your device. In order to do that you will need to download and install both the blackberry desktop manager as well as the blackberry device software to your computer.
KB11320 - Clean reload with desktop software
KB16251 - Clean Reload without desktop manager software
These should give you what you need to get rid of this error message
*Note if you are running VIsta or Win 7 make sure you turn off the User Account Controls as this will help the installation process go a whole lot smoother.

How do I reload software?

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