How do I remove an advertising program by the name of SmartSuggestor? I cant find it in the ad ons and I cant find it in my add remove programs on my pc.

Question

I keep getting these stupid ads that are apparently from smartsuggestor but I cant find the program anywhere on my pc then I contacted the company and they tell me that it is a firefox issue yet i cant find it in the firefox settings either. I went into the Smart Suggestor site and the name of the extension/program came up as "No extension Found". I cant find anything that even resembles anything to do with the program at all not in the add remove program through control panel or through the extension plug ins area in firefox and was wondering if anyone else has had the same problem.
I did not download this crap then all of a sudden I am plagued with pop up adds and other sorts of advertising all stemming from this bloody Smart Suggestor. I have got myself a good pc cleaner along with a few Malware removers and also upgraded my security programming but nothing will either find nor rid my pc of this problem. I have downloaded and reinstalled a fresh copy of Firefox and I am still having the same issue, has anyone else gone through this and how can I get rid of this problem?

Answer 1

Do a malware check with several malware scanning programs on the Windows computer.<br>
Please scan with all programs because each program detects different malware.<br>
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked