How do I remove an old apple ID off an iPad when you don't have the original user's log in information?

Hi, my company has recently started issuing techs iPhones and iPads. I have an iPad here we got back from an employee after termination. He gave me his 4 digit passcode to get into the iPad, I removed the passcode to unlock, and did a reset on the device. Turn it on, I get the "Hello" screen and the initial set up pages. I get to the page with  "input your Apple ID" and when I tried to enter a new ID, it wouldn't accept it because the device had already been associated with a different Apple ID. The prompt it gave was to log in online with the original Apple ID and remove the device. Well... can't do that since the employee is long gone and that's not going to happen. So what do I do here? How do I remove it to set up a new Apple ID?

Without the ID/password, you won't be able to use it. Suggest you take it to an Apple store. They may have some advice.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
Next time, they should  do this:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661
If the iPad was running iOS 7,  iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
iCloud: Activation Lock
http://support.apple.com/kb/PH13695
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/ts4515
Buying or Selling a Used iPhone or iPad Running iOS 7? Read This First!
http://www.makeuseof.com/tag/buying-or-selling-a-used-iphone-running-ios-7-read- this-first/
 Cheers, Tom
Message was edited by: Texas Mac Man

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