How do I remove Ask from my computer?

did a greeting card for someone and inadvertently installed Ask onto my computer... toolbar and search engine etc.
Having trouble following different instructions by using web sites

Depending on what it changed, there could be several places to look. I suggest starting here:
Open the Windows '''Control Panel''', Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed items that snuck in with some software you agreed to install. Some of these might have no other purpose than to make sure it's hard to remove Ask. Take out as much trash as possible here.
Next, in Firefox, open the '''Add-ons page''' using either:
* Ctrl+Shift+a
* "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.
Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
That should remove the toolbar, but there might be some other settings you want to restore, such as your preferred search engine. For that, I suggest using the icon on the left end of Firefox's built-in search bar.
If you notice your settings changing between sessions -- that is, when you exit and start Firefox up again, it has reverted to unwanted settings -- check for a user.js file as described in this article: [[How to fix preferences that won't save]].
Success?

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Remove ask from my computer

I would like some simple, clear instructions on how to completey remove Ask from my computer (particularly the search engine). Thanks.

Hi Sahba.AH
Could you please start a new thread for your question instead of posting in an existing thread?
Then you can provide more information like your operating system and installed extensions and installed plugins.
*[[/questions/new start a new thread]]
*[[/kb/Using+the+Troubleshooting+Information+page]]
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can use the SearchReset extension to reset some preferences to the default values.
*https://addons.mozilla.org/firefox/addon/searchreset/
Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).
You can do a search for ask.com on the <b>about:config</b> page and reset prefs to reference to ask.com.
*http://kb.mozillazine.org/about:config

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eascpa wrote:
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Scan for malware as well.
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* SuperAntispyware - http://www.superantispyware.com/
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* http://www.spywareinfoforum.com/
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OT

How do I remove Ask from my computer?

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