How do I remove Epson Printer Software Update 2.15.1?

I have two Epson Perfection 1670 Scanners. Epson Printer Software Update 2.15.1 installed today on my new MBP, and both scanners immediately stopped working. A hard reboot does not solve the problem. I had the same trouble on two other Macs running OS X 10.7 after similar software updates. The scanners still work on computers without the software updates, and on computers [including a G4 iMac] with earlier versions of OS X.
The symptom is this: I try to import a scan from Preview, and the scanner light starts, but the motor stalls at the start of a scan, and I receive the message 'Scanner is warming up', and then nothing more happens. If I try re-starting the scan, I have a message telling me that the scanner reported an error.
How can the software update be removed, and the previous software be restored? Will Time Machine do it? If so, then what needs changing, please?

I was told by Epson:
If you have a Time Machine setup and a restore point saved for your computer that is earlier than the day you performed the update, Time Machine should take care of the problem.  It is meant to restore your computer to the way it was at the time of the restore point.  If you have any more detailed questions about time machine, I would suggest contacting Apple support.
Another option is to install an older version of the ICA driver.  If you would rather do this,  reply to this message and let us know so that and we can have the file uploaded and then send you a link to download it.
I opted for the second solution (the previous ICA driver) and they sent "ICA v530".  This too didn't work.
What DID work was manually replacing the current driver (version 5.6) with a version of the driver from my other computer. . . this computer had version 5.11 of the driver.
To find the driver:
go to Library -> Image Capture -> Devices.  Go to file name EPSON Scanner. THIS is the driver.
"Get Info" will tell you what version you have.
What is interesting/odd is that all my computers are updated by Apple's "Software Update". Yet only one computer (attched to the scanner via USB), had the problematic driver version 5.6.
Hope this helps.

Similar Messages

  • Epson printer software update 2.11 crashing my computer!

    Hi there
    Thanks in advance for the help. I have been trying for a few days to download and install the latest software update called "epson printer software update 2.11"
    It will not finish installing and ends up crashing my computer. I have OS 10.7.4.
    Additionally my Epson Stylus NX420 will not print from my computer. I get an unknown error message. The printer does work however. I can make copies and scan. The Network diagnostics from the printer states that there are no issues.
    Any ideas?

    I had the same problem and after untold hours working with Apple & Epson we got to the problem with the Apple software update 2.14.  I was told I had to decide if I wanted my 9900 to work or my office printer (Workforce 610) to work. I was incredulous that I would be forced to make this choice but of course chose to get my 9900 back up and running.  This  fix was given to me 3 weeks ago tomorrow and we still no resolution from Apple / Epson?  Are you kidding me? I am considering throwing my Epson 610 in the trash and buying another brand of office printer so I will have no conflict with my 9900. Seems like a pretty stupid solution I must admit.
    I called Epson back again on Friday and got a horrible run-around. The guy from the Pro Graphics group (techs for the professional series printers) insisited I needed to talk to the consumer printers group. Once I got to them it was clear they had no clue about this issue. I left the phone totally frustrated and angry.  I ended up emailing a very capable guy from the Pro Graphics group I had worked with 3 weeks ago and he was nice enough to reply. The answer however was there is still no fix to the Apple update.  At t his point I am not sure how to know if the update has been fixed. The message I get from Epson is just keep checking back. The problem is that it seems few at Epson are aware of the problem so you have to go through a long explanation only to hope  you find someone that is aware.
    Nothing like running a printing company and telling your customers you cannot print their invoice because your printer doesn't work!  Thanks Apple for the quick fix on this!

  • Epson printer software update 2.14 killed my printer

    On Mac OS X 10.7.5  - after epson printer software update 2.14 my 9890 started printing images "smeared" out of register across the page.
    Over an hour with Epson tech ended with trashing the /Library/Printers/EPSON folder and downgrading to the previous driver. This fixed the 9890 but left my R1900 disabled. R1900 software is no longer available as a stand-alone install - only through Sofware Update. But that will kill my 9890.
    Epson tech said it's Apple's fault and they need to fix it.
    Apple, where's the fix?

    I had the same problem and after untold hours working with Apple & Epson we got to the problem with the Apple software update 2.14.  I was told I had to decide if I wanted my 9900 to work or my office printer (Workforce 610) to work. I was incredulous that I would be forced to make this choice but of course chose to get my 9900 back up and running.  This  fix was given to me 3 weeks ago tomorrow and we still no resolution from Apple / Epson?  Are you kidding me? I am considering throwing my Epson 610 in the trash and buying another brand of office printer so I will have no conflict with my 9900. Seems like a pretty stupid solution I must admit.
    I called Epson back again on Friday and got a horrible run-around. The guy from the Pro Graphics group (techs for the professional series printers) insisited I needed to talk to the consumer printers group. Once I got to them it was clear they had no clue about this issue. I left the phone totally frustrated and angry.  I ended up emailing a very capable guy from the Pro Graphics group I had worked with 3 weeks ago and he was nice enough to reply. The answer however was there is still no fix to the Apple update.  At t his point I am not sure how to know if the update has been fixed. The message I get from Epson is just keep checking back. The problem is that it seems few at Epson are aware of the problem so you have to go through a long explanation only to hope  you find someone that is aware.
    Nothing like running a printing company and telling your customers you cannot print their invoice because your printer doesn't work!  Thanks Apple for the quick fix on this!

  • I installed the Epson Printer Software Update 2.15 and now I get a rastertoespll crash whenever I try to print

    I installed the Epson Printer Software Update that appeared in 'Software Update"' this morning and since then I get an error :
    Process:    
    rastertoescpII [47217]
    Path:       
    /Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS/ rastertoescpII
    Identifier: 
    rastertoescpII
    Version:    
    Code Type:  
    X86-64 (Native)
    Parent Process:  cupsd [15]
    Date/Time:  
    2013-08-09 11:30:46.469 -0400
    OS Version: 
    Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    whenever I try to print anything. I tried repairing permissions and downloaded the update manually from Apple and ran with the same results. I am running OS X 10.6.8 on a 2.53 GHz Intel Core 2 Duo Mac mini and printing to an Epson WorkForce 630

    Disconnect all devices from the computer then do the following:
    Boot up from your Snow Leopard Install DVD while holding down the "c" key.
    Select the language you wish to use, and then choose "Disk Utility" from the menu bar.
    Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
    Once this process has been completed restart your computer and repair permissions directly from Disk Utility.
    If Disk Utility is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius.
    Reinstall the driver directly from Epson's website.  If you are still having problems after the reinstall, you should contact Epson tech support for a solution and/or work-a-round. 

  • I upgraded to Mac OS X 10.6.8 and Epson Printer Software update 2.7 on the 29th of June and now I cannot print anything.  I have contacted Epson and Apple and both have tried to fix the problem without success. I am using a MacBook

    Does anybody else have this problem?  Epson and Apple don't have any solution.  The message I get from the printer is as follows:
    Error/library/printers/EPSON/Inkjet Printer2/Filter/rasteroescpII.app/Conents/MacOS/rasteroescpIIfailed

    Thanks for the replies guys.  Epson put me through a complex set of instructions to install an earlier driver.  The problem was not solved.  Apple also tried to solve the provlem by getting rid of the printer, unplugging it etc and then re starting and checking computer/printer communication by printing a test page from the system preferences/Pring & Fax options.  This worked proving the the computer and printer are talking to each other. 
    The printer works properly as a stand alone unit.  That is, I can copy and print and scan and print with no problems.
    The Apple support guy didn't suggest any Apple alternative drivers so I assume there aren't any.
    Neither the Epson nor Apple assistants seemed interested in the printer generated error message.  I would have thought it would at least provide a clue to the problem to someone with technical expertise.
    It seems that there are a lot of problems with the 10.6.8 update so maybe Apple will get to work and bring it up to scratch.  I hope it gets things right soon.

  • Upgraded to Mavericks and Epson scanner software was quarantined.Powered on the scanner, plugged in the USB, clicked Software Update, and clicked Update for the Epson printer software. Update occurred by I chose "not now" to a dialog and it didn't install

    Hi, upgraded to Mavericks and Epson scanner software was quarantined. Powered on the scanner, plugged in the USB, clicked Software Update, and an Epson Printer Software Update appeared in the App Store Updatees area.  Clicked Update for the Epson printer software.  During the download, I was presented with a dialog asking me if I wanted the software to be automatically installed. I chose the "not now" option and as far as the App Store in concerned the software was installed, but it has not been.  Where did this go to and how can I force it to install?  Or is there some way to force the App Store to go through the download process again.  Many thanks!   Joseph

    Solution:https://discussions.apple.com/message/23504811#23504811
    Epson install: http://www.epson.com/cgi-bin/Store/support/SupportMavericksDetails.jsp?BV_UseBVC ookie=yes&oid=139863#stage1
    Epson Image Capture instructions: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid= 237343&foid=244523&infoType=FAQ

  • Epson Printer Driver Update 2.18 and Stylus Photo 1400

    My Mac Mini was unable to communicate with my Epson Stylus Photo 1400 printer, after installing the recent Epson Printer Driver Update 2.18. I am running Mac OS 10.7.5. Reinstalling the original driver from the Epson CD got me back on track, but, a test print from the installer did not work without additional software from Apple's servers. Avoid Update 2.18, if you are using similar equipment.

    Since updating to EPSON Printer Software Update 2.18, I have not been able to print to my EPSON Stylus DX6000 (under OS X 10.6.8 Snow Leopard).  The printer dialog box says
    Error:/Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpll.app/Contents/ MacOs/rastertoescpll failed
    Using Time Machine, I restored rastertoescpll.app from a time before I upgraded to the 2.18 drivers, but that didn't work.  I then restored the entire EPSON folder from
    /Library/Printers/
    from a time before I upgraded to the 2.18 drivers, and that still didn't work. 
    I was not able to find the Update 2.17 on the Apple site, but I was able to find it on the www.techspot.com site. 
    I downloaded EPSON Printer Software Update 2.17 from
    http://www.techspot.com/drivers/driver/file/information/16158/
    This downloaded EPSONPrinterDrivers2.17.dmg
    I dragged the EPSON folder to the Trash, and emptied the Trash.  I then ran the installer for the 2.17 drivers.  After switching the printer off and on again, I was finally able to print.

  • How do I report a bug: HP Printer Software Update 2.7 not compatible with HP C5200 series (C5280)

    Hi
    I've recently updated my 2011 vintage 22" 3GHz iMac recently bought from Apple themselves to Snow Leopard 10.6.8 and my HP printer/scanner (C5280) has just stopped working - printing half a page and then complaining:
    "Communication Error: Unable to send print data ..." blah blah.
    It was working fine under 10.6.7 ...
    What seems like several months later, I have
    1) checked the cable
    2) checked  the printer (it works on a Windows machine)
    3) Downloaded the "latest" drivers from the HP website (dated 2009)
    4) Scrubbed the HP software (using HP uninstaller option with Cmd-Cntrl-Opt pressed)
    5) Downloaded the "Software Update" version of HP Printer software update 2.7 .....
    6) Installed the HP software again (just in case it needed to be in that order)
    7) Scrubbed it again
    8) RE-downloaded HP Printer Software Update 2.7 via Software Update
    and tried printing again ..... still no joy.
    My view is that this is a bug.
    Is it possible to report such a phenomenon to anyone in Apple / HP who would actually take notice (or, whisper it) care?
    Any further suggestions - or perhaps ideas for places to take a restful vacation - gratefully received.
    Thanks
    DJB

    Is your wretched printer the same model? How about the Mac - and your OS.
    I have tried to persuade HP that this should be investigated here:
    http://h30434.www3.hp.com/t5/Mac-printing-and-scanning/Unable-to-send-print-data -Photosmart-C5280/td-p/434623/page/2
    Please do contribute to that discussion too, since I assume that HP will be the organisation to investigate/correct any driver problems.
    DJ

  • How would I rollback or remove a problematic software update using SCCM 2012?

    How would I rollback or remove a problematic software update using SCCM 2012?
    Primarily I'm thinking these patches would be Windows Vista/7/8 OS patches, but would include other Microsoft updates as well (eg. Office, etc.).
    Thanks,
    Bill

    Hi,
    You need to uninstall it using software distribution like a package/program, here is a script that can help you with the uninstallation.
    http://blog.coretech.dk/jgs/vbscript-uninstall-updates-on-winxpwin2003-win7-and-win-2008-r2-automatically/
    Regards,
    Jörgen
    -- My System Center blog ccmexec.com -- Twitter
    @ccmexec

  • How to address HP Printer Software Update 3.0, iTunes 12.0.1 update that sits in the App Store, 'Calculating' for days with no install?

    The App Store indicates there is a Software Update that appears to include the HP Printer Software Update 3.0 and iTunes 12.0.1
    Unfortunately, the software update fails to install. Instead, it just sits there 'Calculating' for days with no progression on the status bar of the overall update.
    The update buttons of both the HP Printer Software Update 3.0 and iTunes 12.0.1 are both greyed out, with no progress bar.
    Not sure of what the issue is, there is no warning or error dialog box that appears or any indication of an application that may be interfering with the install.
    Any advice? 
    MacBook Pro (17-inch, Early 2011) 2.3 GHz Core i7, 4GB RAM

    Thanks for the suggestion. I wanted to install the individual updates but because I had settings to automatically download and install updates, whenever I opened the App Store, the system would try to download and install, preventing me from canceling the update to execute each application update one at a time.
    After changing the settings from automatically downloading and applying updates, followed by a restart. I was able to open the App Store and run each individual update.
    Thanks again.

  • Epson print driver update

    Running S L.
    When installing accidentally updated Epson print drivers.
    Does anyone know of how to remove this update - as now use Canon printer.

    For some reason the +Epson Printer Driver Update+ and +HP Printer Driver Update+ seem to be 'sticky' in the Software Update list under Snow Leopard. They often remain in the list even after you install them.
    When you run Software Update, just uncheck them so you don't re-install them.
    And BTW, turn off automatic software updates. Do them manually & selectively.

  • Unwanted printer software updates

    I keep getting printer software updates for a printer I no longer use. I thought I'd removed all the software from my MBP but the updates keep coming. How do I stop the updates? I'm running OS X 10.9.5

    Try re-indexing Spotlight.
    Spotlight – Re-index

  • Hp printer software update 3.0, now unable to print from preview

    I have a mid 2007 iMac with a 2.4 Ghz Intel Core 2 Duo running OS 10.9.5 Build 13F34. I updated the HP Printer Software Update Version 3.0 on Oct 9, 2014. I have a HP Laserjet 3050 All in One printer that has worked flawlessly.
    Now when I try to print PDFs or Jpegs from Preview, the "ready light" on the printer flashes a couple of time but nothing prints out. I cannot print from Preview. I cannot print PDFs from Adobe Reader. I can print Jpegs from iPhoto.
    I have time machine. How can I go back to the previous HP printer software version and will I mess up my computer by trying to do so?

    Yeah, I thought that "update" just updated Apple's printer drivers that it stores on the computer.  I didn't know that it actually applied the drivers.  At any rate, those are presumably Apple's drivers, not HP's.  The printer manufacturer's drivers usually have more functionality than Apple's.
    Sorry, I can't tell you where to look for that driver in Time Machine.  However, I have another suggestion.
    First, power down and unplug the computer for 15 seconds before rebooting.  If that doesn't work, then the next question is:  Have you ever downloaded and run HP's Mac software for this printer?  IF SO, you might try deleting your printer in system preferences, and then adding it back, however, when it's found, do not accept the default AirPrint software but check the dropdown list to see if there's an option for HP software before continuing.
    If you've never installed HP's software, then downloading it from HP and running it's installation may resolve your problem.

  • Just installed the latest Canon printer software update (V 3.2) from the App store. Canon Pixma MX850 will not print. Dialog says job stopped at the server - no pages found. Utilities, print test page works. Printing via Airport.

    Just installed the latest Canon printer software update (V 3.2) suggested by the App store in effort to get printer working after OS update. Canon Pixma MX850 will not print. Dialog says job stopped at the server - no pages found. Utilities, print test page works. Attempting to print via Airport from a MacBook Pro. Also from a Mac Pro via ethernet. Both worked before updating to Yosemite. Canon Pro 9000 Mk 2 works via USB. Tried installing driver 10.84 from OS 10.9 as suggested by PAHU; no luck.

    The "stopped at server - no pages found" message would suggest an image with the print file that is created by the printer driver on the MacBook Pro. But if the Mac Pro is getting the same message then that is unusual.
    To rule out a couple of causes I would try connecting the MacBook Pro directly to the MX850 by USB cable. This action should result in a new printer for the USB connection being created automatically. If not then you may need to manually create it as you won't be able to use the existing printer that exists for the network connection. With the new printer created see if this will let you print without error.
    If this USB connected printer also fails with the same message then try a reset of the printing system. Note that this action will also remove the Pro 9000 from Printers & Scanners so you will have to add it and the MX850 again.

  • HP Printer softwares update version 3

    Since 5th Oct 2014 I have received thirty three (33) HP updates of  "HP Printer Software Update Version 3", and there is always another one  "available awaiting ".
    Surely this cannot be correct..?
    How do I stop this..?
    My system is Mac now running OS X Yosemite Version 10.10

    Hi @JohnHP49,
    Welcome to the HP Forums!
    I understand that you are constantly getting HP Printer Software updates for your Mac 10.10. I am happy to look into this for you!
    Most likely, there are two reasons this could be happening: a) 10.10 is still new so Apple could be putting out more frequent updates, or b). The update may not be fully complete, and keeps retrying.
    Is there a way you can verify, if the updates have completed or not?
    Also, what printer do you have? To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number.
    Thank you for posting, and hope to hear from you soon!  
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Maybe you are looking for