How do I remove paper tray from my DeskJet 970CSE

Question

Help? I am shipping my DeskJet 970CSE. I t will be easier if I can remove the paper tray assembly. Is this possible? Any help will be appreciated.
Thanks,
Mellow

Answer 1

The tray is not removable, you would damage the printer.
That said, there are some additional things you should do before shipping the unit.  If it has had much use the spittoon may have lots of thickened ink that can ooze out if the printer is tipped, creating a mess.  You may be able to clean this out before shipping as follows: turn on the printer and open the lid, allowing the cartridges to move to the center.  Now remove the cartridges and set than aside, on their side with the nozzles not touching anything. You will want to complete the following in a half hour or so to avoid drying out the cartridges.  Unplug the printer and manually move the carriage to the left to get it out of the way.  Note the clear plastic strip that runs the width of the printer behind the carriage.  This strip is fragile and can be damaged, be careful not to touch this.  Now you can use a flashlight to see into the service station area on the right where the cartridges park when not printing.  You can carefully clean out the spittoon area with a plastic spoon to remove the solid ink.  Be careful with this, do not drop it on your desktop, clothing or carpeting.  Next get a crumpled paper towel and put it in the service station area to soak up any liquid ink.  Let it sit for a few minutes, then remove the paper towel and discard it (again, be careful).  Repeat a few times until you have sopped up the majority of the liquid ink.  Be  careful not to get any ink on the plastic encoder strip.   Now put the cartridges back in the printer, close the latch and close the lid.  Now plug the printer back in and turn it on to allow the printer to realign. 
To ship the printer turn the printer off and give it a minute to properly park the cartridges before removing the power.  You will want to package the printer in a way that it will not be turned upside down if possible, be sire to put a "This side up" arrow on he package.
Bob Headrick,  HP Expert
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