How do I remove the LOCK on the Nano I-tunes screen ????

How do I remove the LOCK that shows on the I-tunes screen when I plug in my IPOD (the IPOD sybol on the source list first turns red and then black when I connect). The list screen goes grey and I cannot delete or upload my IPOD. I have downloaded the new software on both I-tunes and IPOD. There is a physical lock shown at the bottom of the I-tunes screen next to the bar showing used/free space on the IPOD. My shuffle works fine.
Thanks for your help. I'm leaving on a 2 week cruise tomorrow and want to reload my IPOD.
Sharon
Here's the screen dump:
http://www.pixentral.com/show.php?picture=1fDUSzQZLA1YIqd1Kfs94jlFefddpF1

What synch method is chosen in iPod Options?
You may be heading for a software reload on the iPod. It's not difficult, but it does require reloading all the audio files as the process completely erases the iPod. Always grab the current version of the software from http://www.apple.com/ipod/download
Run that download, which installs an iPod program on your system. Then start that program from Start menu, All Programs, iPod... Connect the iPod, and tell the software to do a Restore operation.

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