How do I remove the pin code

Hi
I need to remove the pin code we put on the ipod, so that the insurance people can fix it - please can someone tell us how to do this!
Thank you
(untekkie mother here)

You need to place the iPod in recovery mode and then restore it via iTunes on your computer.  You should restore to factory defaults/new iPod vice from backup since it appears that the iPod will be given to a third party.  For recovery mode see:
iPhone and iPod touch: Unable to update or restore

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