How do i renew my contract and upgrade my cell phone

first things first: YOUR WEBSITES SUCKS IT IS LIKE GETTING CAUGHT IN A MAZE. all I want to do is renew my contract AND UPGRADE MY PHONE. I AM NOT ASKING YOU TO CHANGE WATER INTO WINE. WHO INSTALLED YOUR WEBSITE? I JUST WANT RENEW MY CONTRACT and upgrade my phone to GALAXY S4. YOU THINK YOU CAN HANDLE THIS ORDER???
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

definitions...
Verizon considers an "upgrade" simply to be purchasing a new phone at a discount when signing a new 2 year contract. It doesn't have to be a "better" phone, it simply has to be a "discounted purchase".
If you use one definition of a term and the entity making the sale uses a different termination, of course there will be disagreement. You have to use the definition Verizon uses to make any sense.
Not everyone wants a "better" or "more advanced" phone. Sometimes the phone they have has more capabilities than they want or need yet they STILL want to purchase a new phone at a discount. Verizon does not want to alter their marketing for EACH different reason someone may have for purchasing a new phone and therefore uses the SAME term for ALL discounted purchases when signing a new 2 year contract.

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How do i renew my contract and upgrade my cell phone

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