How do I replace photoshop elements 9 download for windows

I bought PE9 as a download. I want to replace it with another download and found a page where this could be done. But when I tried downloading, it skipped over the spot where I would input my serial number. As a result, the files I got were useless. How do I go about a successful download? I have upgraded to W8.1, so an additional question is will PE9 run on W8.1? Thanks in advance for your help.

But when I tried downloading, it skipped over the spot where I would input my serial number
Do you mean when you tried downloading or when you tried installing?

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