How do I report a billing problem?

I have had a transaction on my credit card that I have not purchased.

Contact iTunes Customer support, report the issue via the iTunes Store purchase history, or contact the credit/debit card company.

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HT3702 how do i report duplicate billing to apple itunes store ?

How do I report if i have duplicate billing of the same item in my invoice from apple itunes store? I tried report a problem I can't find the portion where I should write my concern. Please help. I have been billed by itunes in duplicate twice already. Thank you.

Tyr contacting them through: http://www.apple.com/support/itunes/ww/
Select your country and there you go to iTunes Support.

How do I report a security problem to Firefox?

Here's the problem: 
Wednesday morning my Mac at home got infected by malware which I believe is usually called the "Google redirect virus". My Mac at home has been upgraded to OSX 10.6.7 and I believe I was using Firefox 3.6.13 (it automatically upgraded tonight). I haven't been able to find any useful information on line about this malware. 
The behavior after infection was that every time I tried to use Google my request would get redirected. If I entered www.google.com in the address bar, the URL would get changed to www.google.com/FuneralHomes/<something> and the browser would try to go there and a "Under Construction" error message or a no-such-page message would be returned. This started happening after I did a Google search and was checking various links in Firefox, but once it started in Firefox I got the same behavior in Safari even without using Safari to look at any links. And it continued to happen in Safari even after I did a "Reset Safari..." 
When I got infected I was using a non-adminstrator account and I was not asked to download anything nor was I prompted for a password. 
I searched on "Google redirect Mac virus" using my (so far) untouched work computer and found several suggestions but no solutions. Apparently this is a PC problem that's been around a few years, but there were some Mac reports from last year. So last night I checked the DNS addresses in my
Network preferences, looked at /etc/hosts, and removed the only plug-in from the Library:Internet Plug-ins of the infected account, even though it was a Picasa plug-in that predated this infection. None of those seemed to be the problem. I also scanned my disk with an up-to-date "Norton AntiVirus" which
I got from work some time ago, but it found no viruses. 
What really puzzles me is that the problem gradually went away while I was checking it last night. At first, when I entered www.google.com the browser would still show the redirected address in the prompt that comes up and it had the Legacy.com logo on the left instead of the Google one but it would actually go to the Google website (unless I'm being spoofed). Then at a later attempt, only the wrong logo persisted. Then at an even later attempt the logo got fixed and everything looked fine and appeared to behave correctly. 
Frankly, that's a little scary. It's as if a really smart trojan got
installed and was covering its tracks while it set up a man-in-the-middle attack (please advise if I'm misusing the jargon). If I'm being too paranoid, great, but I'd still like to know how such behavior could be induced on my machine just by linking to a website. Can anyone help?
''moderator- fixed the leading space formatting errors in this posting''

Thanks, the-edmeister, but the only relevant post I found was from GB Colburn on bleepingcomputer.com, wherein he reported a similar problem about a year ago. I've found a few similar threads in the last year or so (by searching "Google redirect mac virus" in Google) but they are all about the same: someone reports the problem, responders have various random suggestions, the problem seems to go away by itself (at least sometimes), and there's nothing conclusive either good or bad.
Without myself being as knowledgeable as GB Colburn, it doesn't look to me like the problem is in the DNS system or the router. It acts more like some malware in the automatic completion in the address bar of the browser or maybe in the history system, but I can't figure out how an infection in one browser could affect another browser. And I *really* can't figure out how it could be self-healing.
It's really frustrating that none of the major parties involved in this—Firefox, Google, Safari (Apple), Verizon (my internet provider)—even have a process for reporting a security issue. At least not one that I, an ordinary semi-naive user, can find.

HT1689 How can i fix my billing problem because it won't let me use my card it's saying my security code is wrong

I can not use my debit card it keeps saying the security code is invalid and it's been doing this for the last two days

Make sure the address on your iTunes account is exactly the same as on your credit card bill (i.e. same spacing).
http://support.apple.com/kb/TS1646

HT1498 Appletv says I have a billing problem. How do I correct this problem?

Apple Tv says I cannot rent a movie because I have a billing problem. How can I cure my "billing problem"? Thanks

That's not very specific is it.
Check your e-mail for the iTunes Store AppleID to see if Apple have identified an issue.
Raise a support ticket or live chat (if still available in your locale) via iTunes Store support.
AV

Does anyone know how to actually report a problem to apple?

I can't find anywhere on the support site how to report a MobileMe problem to them. They lost all of my calendars and I have no course to be made whole again. They say there is email support, but that 1 Infinite Loop thing is more than just a street address. I'm very frustrated that I can't find a way to get support for a product I pay for on a subscription basis as well as having several devices that work with it that are now handicapped by its failure. I tried calling the number and they hung up on me. I went to the store and they sent me to the website...
I found this too:
Email Support Currently Unavailable
Email support is currently unavailable on the MobileMe support website. Please visit our U.S. Chat support for assistance. Chat support is available 8 a.m. to 7 p.m. central, 7 days a week.
Message was edited by: Bill T.

No, there's a live-chat option for MobileMe members at the bottom of this page:
http://www.apple.com/support/mobileme/
under this:
*Customer Service and Technical Support*
Get answers to your MobileMe questions and exclusive access to chat support for MobileMe members below.
The problem is that the live-chat feature doesn't appear on page load. First you need to choose a category from the column on the left, then a topic, then the chat option comes up, although it is unavailable from 7 PM to 8 AM CST.

When going to update it says there is a billing problem with the previous purchase, I went in to fix it but it won't let me download it. How do I fix this problem?

When going to update it says there is a billing problem with the previous purchase when I go to update it still won't let me download and all the info is correct. How do I fix this?

You have to email iTunes Store Support about this issue now. You can get started here. Change the country in the upper right if necessary.
https://ssl.apple.com/emea/support/itunes/contact.html

I can't download from app store apps. if i try then open account and ask me shange payment type because there is a billing problem with a previous purchase. I download one game 0.99 and nothing more! help me. How can i contact with apple?

I can't download from app store apps. if i try then open account and ask me shange payment type because there is a billing problem with a previous purchase. I download one game 0.99 and nothing more! help me. How can i contact with apple?

Click here and ask the iTunes Store staff for assistance.
(102938)

HT204152 I am unable to update my App store Updations. the reason being billing problem asking to update payment method.many times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc.

I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3

What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

When I'm trying to download an app, it says that I have a billing problem from an earlier purchase so I can't download anything. How can I fix it?

Whenever I try to download or redox load an app, a sign says I need to sign in. I do, but it then says I have a billing problem from an earlier purchase and I don't have money on the card so I can't put anything even though I tried. How can I get rid of the card on my ipod??

Sounds like you have an outstanding balance. You have to pay that of before you can make purchases, even free ones. Add a valid payment method to your account
Why can’t I select None when I edit my payment information?
If you want to contact iTunes
Contact iTunes

I got a crash report that said the Flash plug in had crashed, but when the incident actually happened, the report said that "Silverlight" had crashed; how do I know where the problem is?

Sorry. The crash report actually said that Quick Time had crashed, not Flash, but at the time the crash actually happened, the message said that "Silverlight" had crashed. I just want to know how I can tell where the problem is so that I can try to fix it.

That is a legitimate Mozilla newsletter. As it says in the email:
You're receiving this email because you subscribed to receive email newsletters and information from Mozilla. If you do not wish to receive these newsletters, please click the Unsubscribe link below.
Unsubscribe https://www.mozilla.org/en-US/newsletter/existing/ad9febcf-65ac-41fd-810b-798945f448f3/
Modify your preferences https://www.mozilla.org/en-US/newsletter/existing/ad9febcf-65ac-41fd-810b-798945f448f3/ "

HT4009 How do I report a problem of unauthorized in-app purchases ?!!!

How do I report a problem with in-app purchases that I haven't authorized? It wouldn't let me through the iTunes store! Thank you.

http://apple.com/support/itunes/contact/

How to report Apple a problem in software by e-mail?

How to report Apple a problem in software by e-mail? For example I got a problem: new version of iTunes 11.1.1 is not running at all! (uninstalled old one first) When I try to launch itunes from my laptop desktop I get this box Win7 64. I don't want to open any system files, just wish that Apple will make a program which work. Apple please!
"The file itunes Library.itl cannot be read because it was created by a newer version of itunes" and it not run at all!!

Hi Nick.
If you open a free Apple Developer account you can use the bug reporter tool. However if you want to file a bug report you need to tightly identify a reproducible fault, detail the conditions in which it arises and ideally supply any workaround you have discovered.
In other circumstances iTunes Feedback is probably the appropriate channel. Common problems should gain attention.
Apple don't provide free technical support for iTunes. The inital point of entry for online assistance is iTunes Support. If none of the online resources help then depending on the nature of the problem, or whether you qualify through a recent purchase, or you are prepared to pay, you may be able to make use of the Contact iTunes Support service. Failing that Apple Support Communities (here) is where users share solutions with each other.
tt2

TS1702 How do I report a "bad" app product to Apple? The App developer has failed to address the problem and keeps on selling a product which does not work. Surely Apple has some liability in this case or at the very least some responsibility.

How do I report an App that is not working and the seller has not fixed the problem yet is continuing to sell it? People are being ripped off and Apple does not seem to care.

sophiesheu wrote:
I recently purchased a scam app (GPS map Virgin Islands) by the Kaart Data LLC. I first emailed the developers and got a quick response: "we are sorry that you don't like the app, but we don't do refund". I went to the "Report a Problem" link from Apple like King_Penguinsuggested, and got a response from Apple saying they will refund the whole amount and start an investigation on that app. So it definitely worthes a try.
Glad you got some resolution on that. I'm not familier with the app you had issues with, but the one the OP was questioning is very highly regarded and widely sold. Odds are the issue was with his iPad and he never responed to inquiries about troubleshooting (I suspect he had not tried much of anything).

I have received an email receipt charging me $109.99 for an app I've never heard of and definitely never downloaded. How do I report the problem and get a refund?

I have received an email receipt charging me $109.99 for an app I've never heard of and definitely never downloaded. How do I report the problem and get a refund?

Log into your iTunes account, then click on previous purchases then select the purchased app and then click report a problem. Then write and explain your problem and I am sure it will be considered.
Also change your iTunes password as soon as possible.

How do I report a billing problem?

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