How do I report a bug: HP Printer Software Update 2.7 not compatible with HP C5200 series (C5280)
Hi
I've recently updated my 2011 vintage 22" 3GHz iMac recently bought from Apple themselves to Snow Leopard 10.6.8 and my HP printer/scanner (C5280) has just stopped working - printing half a page and then complaining:
"Communication Error: Unable to send print data ..." blah blah.
It was working fine under 10.6.7 ...
What seems like several months later, I have
1) checked the cable
2) checked the printer (it works on a Windows machine)
3) Downloaded the "latest" drivers from the HP website (dated 2009)
4) Scrubbed the HP software (using HP uninstaller option with Cmd-Cntrl-Opt pressed)
5) Downloaded the "Software Update" version of HP Printer software update 2.7 .....
6) Installed the HP software again (just in case it needed to be in that order)
7) Scrubbed it again
8) RE-downloaded HP Printer Software Update 2.7 via Software Update
and tried printing again ..... still no joy.
My view is that this is a bug.
Is it possible to report such a phenomenon to anyone in Apple / HP who would actually take notice (or, whisper it) care?
Any further suggestions - or perhaps ideas for places to take a restful vacation - gratefully received.
Thanks
DJB
Is your wretched printer the same model? How about the Mac - and your OS.
I have tried to persuade HP that this should be investigated here:
http://h30434.www3.hp.com/t5/Mac-printing-and-scanning/Unable-to-send-print-data -Photosmart-C5280/td-p/434623/page/2
Please do contribute to that discussion too, since I assume that HP will be the organisation to investigate/correct any driver problems.
DJ
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