How do I report a fault if my phone is not working...

How do I report a fault if my land line phone is not working? The BT website seems to assume that at the very least the broadband line is working but this is often not the case. Please could you make it crystal clear what phone number to call to report a fault? (e.g. if calling from a friend's phone or a mobile).

Cal 0800 800 151 from another phone, or From a mobile: 0330 123 4151
But first do these tests here http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353
You can report the fault online at https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Cal 0800 800 151 from another phone, or From a mobile: 0330 123 4151
But first do these tests here http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353
You can report the fault online at https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults
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Just thought this was as good a place as any for this little tidbit: if you're having problems with your phone line service like not being able to make or receive calls, or your line is crackly and drops out the people you need to talk are our Fixed Line Faults team on 132203. However sometimes the phone isn't convenient for you. That's why we also have our https://go.telstra.com.au/helpandsupport/-/reporting-a-fault-with-your-home-phone-line
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Hi, Phone lines been reported as down again. Sigh... I think we're up to the fifth time in the last 30 days that it's gone down... (Stopped counting the number of times over the last three months). Haven't even reported the times that one of us has got up in the middle of the night as the hands free set's been beeping registering a lack of dial tone. Sometimes it's back up again by break of day, othertimes - not so much. Bit over it really, wish Telstra would just fork out for whatever piece of equipment up at the main road branch pegs out whenever we've had more than an inch of rain. You get that a bit in the tropics. Airlie Beach has spectacularly bad phone service and roads.... As you're meant to phone and report on 132203 if the lines been reported as faulty in the last 30 days, I've spent way too much time on that number. I've actually just had that number on speakerphone on the mobile for the last five minutes. I've almost given up reporting line faults, have Telstra given up answering them too?? I've never been a conspiracy theorist, but are you lot trying to get us all to move to Skype and mobile?? Does Telstra own Skype shares?? Is there such a thing as Skype shares??? Whatever... Could you just fix the line already???

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Edited by: Aditya Joshi on Oct 1, 2008 12:12 PM
Edited by: Aditya Joshi on Oct 1, 2008 12:15 PM

Fault handling from MDS is not working for messagerejection

Hi All,
I am sorry if i am asking simple things, but after trying i couldn't figure out the problem so i reached here.
In my project i am using file adapter in many places, so rejection handler is very important in finding out the missing files at the time of reading the file.So i created fault policies and bindings and i created simple process and placed the polices and binding files in the project, as expected it is working fine but if i referred the same files from my mds path rejection is not working.
here is my fault polices and binding files.
faultpolices.xml
<?xml version='1.0' encoding='UTF-8'?>
<faultPolicies version="2.0.1" xmlns="http://schemas.oracle.com/bpel/faultpolicy">
<faultPolicy version="2.0.1" id="BpelFaultMechanism" xmlns:env="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xs="http://www.w3.org/2001/XMLSchema" xmlns="http://schemas.oracle.com/bpel/faultpolicy" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
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<faultName xmlns:bpelx="http://schemas.oracle.com/bpel/extension" name="bpelx:bindingFault">
<condition>
<action ref="retry-action"/>
</condition>
</faultName>
<faultName xmlns:bpelx="http://schemas.oracle.com/bpel/extension" name="bpelx:remoteFault">
<condition>
<action ref="retry-action"/>
</condition>
</faultName>
<faultName xmlns:bpelx="http://schemas.oracle.com/bpel/extension" name="bpelx:selectionFailure">
<condition>
<action ref="retry-action"/>
</condition>
</faultName>
</Conditions>
<Actions>
<Action id="retry-action">
<retry>
<retryCount>4</retryCount>
<retryInterval>2</retryInterval>
<retryFailureAction ref="rethrow-action"/>
</retry>
</Action>
<Action id="human-intervention-action">
<humanIntervention/>
</Action>
<Action id="abort-action">
<abort/>
</Action>
<Action id="replay-action">
<replayScope/>
</Action>
<Action id="rethrow-action">
<rethrowFault/>
</Action>
<Action id="ora-terminate">
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</Action>
</Actions>
</faultPolicy>
<faultPolicy version="2.0.1" id="RejectedMessages">
<Conditions>
<faultName xmlns:rjm="http://schemas.oracle.com/sca/rejectedmessages" name="rjm:Messagerejection">
<condition>
<action ref="writeToFile"/>
</condition>
</faultName>
</Conditions>
<Actions>
<Action id="writeToFile">
<fileAction>
<location>/u01/textdata/SOADEV/rejection</location>
<fileName>Messagerejection_%ID%_%TIMESTAMP%.xml</fileName>
</fileAction>
</Action>
</Actions>
</faultPolicy>
</faultPolicies>
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Fault-Binding.xml
<?xml version='1.0' encoding='windows-1252'?>
<faultPolicyBindings version="2.0.1" xmlns="http://schemas.oracle.com/bpel/faultpolicy" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<composite faultPolicy="BpelFaultMechanism"/>
<service faultPolicy="RejectedMessages">
<name>Messagerejection</name>
</service>
</faultPolicyBindings>
Composite.xml
<?xml version="1.0" encoding="UTF-8" ?>

<composite name="Messagerejection"
revision="1.0"
label="2012-09-30_17-41-29_597"
mode="active"
state="on"
xmlns="http://xmlns.oracle.com/sca/1.0"
xmlns:xs="http://www.w3.org/2001/XMLSchema"
xmlns:wsp="http://schemas.xmlsoap.org/ws/2004/09/policy"
xmlns:orawsp="http://schemas.oracle.com/ws/2006/01/policy"
xmlns:ui="http://xmlns.oracle.com/soa/designer/">
<import namespace="http://xmlns.oracle.com/pcbpel/adapter/file/Correlation/Messagerejection/Messagerejection"
location="Messagerejection.wsdl" importType="wsdl"/>
<service name="Messagerejection" ui:wsdlLocation="Messagerejection.wsdl">
<interface.wsdl interface="http://xmlns.oracle.com/pcbpel/adapter/file/Correlation/Messagerejection/Messagerejection#wsdl.interface(Read_ptt)"/>
<binding.jca config="Messagerejection_file.jca"/>
<property name="oracle.composite.faultPolicyFile">oramds:/apps/Faultpolicyfiles/fault_policies.xml</property>
<property name="oracle.composite.faultBindingFile">oramds:/apps/Faultpolicyfiles/fault_binding.xml</property>
</service>
<component name="Messagerejectionservice" version="1.1">
<implementation.bpel src="Messagerejectionservice.bpel"/>
<property name="bpel.config.oneWayDeliveryPolicy" type="xs:string"
many="false">async.cache</property>
</component>
<wire>
<source.uri>Messagerejection</source.uri>
<target.uri>Messagerejectionservice/Messagerejection</target.uri>
</wire>
</composite>
Also in some cases i am going with De-batching option,in which my xml file contains multiple record and publishing each record to the target service. In this case if any record has improper content then that particular record from should move to the custom folder.Please let me know how can i do this.
I hope some one will help me here.
Regards,
Tarak

Hi Kalyan,
Thanks for helping me here.
Now i am able to resolve the issue after restarting the server i place the properties of the files as below
<?xml version="1.0" encoding="UTF-8" ?>

<composite name="Messagerejection"
revision="1.0"
label="2012-09-30_17-41-29_597"
mode="active"
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xmlns="http://xmlns.oracle.com/sca/1.0"
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<property name="oracle.composite.faultPolicyFile">oramds:/apps/Faultpolicyfiles/fault_policies.xml</property>
<property name="oracle.composite.faultBindingFile">oramds:/apps/Faultpolicyfiles/fault_binding.xml</property>
<component name="Messagerejectionservice" version="1.1">
<implementation.bpel src="Messagerejectionservice.bpel"/>
<property name="bpel.config.oneWayDeliveryPolicy" type="xs:string"
many="false">async.cache</property>
</component>
<wire>
<source.uri>Messagerejection</source.uri>
<target.uri>Messagerejectionservice/Messagerejection</target.uri>
</wire>
</composite>
Regards,
Tarak

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FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
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