How do I report a problem for purchases made with store credit. They do not appear in my purchase history.

iTunes service *****.

Click "Support" at the top of this page and then click the link under "Contact Us"

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  • HT204088 Hello everyone, i want to know how can i found out the purchases made with my credit card (not by my apple ID)?

    Hello everyone, i want to know how can i found out the purchases made with my credit card (not by my apple ID)?
    I found out in my Credit Card bill some purchases in itunes store that wasn't made by me.
    thanks to all helpers

    This would be something you would need to address with your credit card company. Apple cannot tell you who else might have used your card nor what purchases they might have made. Call your credit card company and report the charges as fraudulent. You'll probably need to have them cancel your existing card and issue you a new one.
    Regards.

  • I had purchased Pages, Keynote and Numbers for MacPro from the App store. My computer crashed and I had to reinstall everything and they are not appearing in my Purchased. Please help.

    I had purchased Pages, Keynote and Numbers for MacPro from the App store. My computer crashed and I had to reinstall everything and they are not appearing in my Purchased. Please help.

    You should be able to go > App Store > App store (menu) > store > view my account > sign in.    Where do you vary after following this point.   In between ID summary and Settings should be a section marked iTunes in the cloud and directly below but within that section, the message we are seeking.
    I'm not doubting you, just don't see why you have this problem. 

  • Sharing enabled with everyone, but they are not getting my recently purchased music. Can anyone help?

    Hi! I am the organizer of my apple "family". I have sharing enabled with everyone, but they are not getting my recently purchased music. Can anyone help?

    Hello alisannlh,
    Thank you for participating in the Apple Support Communities.
    If you have Family Sharing set up, but your family does not see shared purchases, make sure they're following the steps from this article to access your shared purchases:
    Sharing purchased content with Family Sharing - Apple Support
    If they follow the steps above and can't see or download your purchases, the troubleshooting steps in this article can help:
    If you don't see your family's shared content - Apple Support
    All the best,
    Jeremy

  • My old iPad has purchased movies on it from iTunes Store, however they do not appear on my new iPad - what can I do to fix this? Thanks

    My old iPad has purchased movies on it from iTunes Store, however they do not appear on my new iPad - what can I do to fix this? Thanks. My new iPad air is wifi only

    You might, depending upon what country that you are in (redownloading films isn't possible in all countries), the studios that they are from (even where redownloading is possible not all studios have agreed to it), and whether they are still in your country's store (studios ocassionally remove their films), be able to redownload them on your new iPad via the Purchased tab in the iTunes store app.
    If not then you will need to connect your old iPad to your computer's iTunes and copy them over to it via File > Devices > Transfer Purchases, and you can then sync them to your new iPad.

  • HT2589 I want to check on purchases made with my credit card

    I want to know how to check purchases made on my credit card

    You can check the purchase history on your account via the Store > View Account menu option on your computer's iTunes (though I'm not sure if that shows auto-renewing subscriptions) - there should be a Purchase History section with a 'see all' link to the right of it. That will list free and paid-for downloads, and if you've use gift cards to purchase items then it won't distinguish between how they were paid for.

  • How do I report a problem for an in app purchase

    I have recently bought bits for an app but never got them.
    I click on 'report a problem' on my statment and it keeps bring me to
    http://www.apple.com/uk/support/itunes/
    I have done this in the past but did it all through itunes and it never took me to this page
    I was wondering if anyone knows to how claim for this.
    Thanks

    You probably cannot get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
    http://www.apple.com/support/itunes/contact.html
    It's possible they'll make an exception for you.
    Good luck.
    Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.

  • I purchased ringtones on iTunes and they do not appear on my iPhone.

    I recently purchased a few ringtones and alerts on iTunes through my iPhone.  I had them for about a day until I sync'ed my phone to my computer and now the ringtones are stuck in my iTunes and can't seem to transfer them to my iPhone.  Anybody know what I'm talking about here?

    First make sure your computer is authorized for the Apple ID used to purchase the ringtones (under iTunes Store>Authorize this computer).  If it is authorized and the ringtones still won't sync, try alterting the tag associated with the rigntone: right-click on the rigntone and select Get Info, on the Info tap change the Artist Name, click Done and try syncing again.

  • I have received an email receipt charging me $109.99 for an app I've never heard of and definitely never downloaded. How do I report the problem and get a refund?

    I have received an email receipt charging me $109.99 for an app I've never heard of and definitely never downloaded. How do I report the problem and get a refund?

    Log into your iTunes account, then click on previous purchases then select the purchased app and then click report a problem.  Then write and explain your problem and I am sure it will be considered. 
    Also change your iTunes password as soon as possible.

  • HT4009 How do I report a problem of unauthorized in-app purchases ?!!!

    How do I report a problem with in-app purchases that I haven't authorized? It wouldn't let me through the iTunes store! Thank you.

    http://apple.com/support/itunes/contact/

  • HT201272 I purchased three autobooks from itunes last weekend and after updating my ios to 7 they no longer appear. I looked at my purchse history and they are not showing in my purchase history. I do have the receipts for the charge. How do I restore the

    I purchased three autobooks from itunes last weekend and after updating my ios to 7 they no longer appear. I looked at my purchse history and they are not showing in my purchase history. I do have the receipts for the charge. How do I restore these?

    "I did make a full back up of my phone prior to updating the iOS"
    Itunes content is not incliuded in the backup that itunes performs.
    Audiobooks are not part of icloud and cannot be redownloaded.
    You can try contacting itunes support and asking for an exception.

  • TS1702 How can i report an app for their coding

    Hi, i just wonder how can i report space ape for making bad game? Their samurai siege constantly have bad coding, one instance where they advice their users to change the device clock to "work around their bugs" and do not advice other of potential harm this could do to the device, leaving quite a few losing their other game progress and work progress. On another instance is how to create a new village. One would assume that you can create the new village if you have new game center, but the server still remember the device if it was once log in. Like atm, i have 1 village on my iphone 5, and im thinking of making a new village on my ipad, but when i installed the game on my ipad, i forgot to log out of the gc, and it continually loading my iphone 5 village on my ipad. I have tried log out, delete, reinstall, etc. one should not have that much trouble trying to get a new village on a new device. Now i have two device logging each other off because of this issue, and still can't get it to give me new village.
    This is bad if i log on my friend's phone to check my village, and she can't create a new game because she is stuck with my village, and i can not play mine if she open the app. This is really stupid coding. Not only these two issuse, the company constantly producing new updates, and pay no attention whatsoever on quality assurance. And i'm fed up with it, as they are continually violating apple rules.
    <Edited by Host>

    Contact the developer.

  • How do I report a bug for SAP 3D Visual Viewer?

    How do I report a bug for SAP 3D Visual Viewer?
    I have version 8.0.100.27428, Jun 18 2014

    Hi Ellen,
    Hope you are doing good.
    The best option would be to raise a OSS incident in the component: CA-VE-VEV or CA-VE-CAD so that my colleagues can actually investigate this further and release a bug patch if needed.
    Thank you!
    Kind Regards,
    Hemanth
    SAP AGS

  • HT201272 I purchased Words with Friends on my iPad. I then purchased an iPhone, however, this app is not showing up under "purchased". How can I download to iPhone without paying for it again?

    I purchased Words with Friends on my iPad. I then purchased an iPhone, however, this app is not showing up under "purchased". How can I download to iPhone without paying for it again?

    Which version did you buy on your iPad ? If you bought the HD version then that is only compatible with the iPad, so you will need to buy the iPhone/Pod version (or download the free version) if you want to use it on your iPhone.

  • HT1382 i got an iPad and all my app's, music,  and movies are on it, but when i try to download some apps to mi iPhone, they doesn't appear on the purchased tab, how could i move them back to itunes so i can access thru iCloud?

    i got an iPad and all my app's, music,  and movies are on it, but when i try to download some apps to mi iPhone, they doesn't appear on the purchased tab, how could i move them back to itunes so i can access thru iCloud? i have an 2nd generetion ipad and an iphone 5, thanks for you answers!

    (I think the daughter got he better end of the deal!)   I believe if you change the password and user id one of the devices it will stop that from occurring. But I'm not the one to tell you how to do it; someone like "Illaass" (Illaass seems to know how to correct / fix almost anything!) will know how if you don't. Just look for the "cat" icon.

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