How do I request a refund for Itunes Match?

I purchased Itunes Match, within 12 hours I wanted a refund. All of my music started to have wrong album art. I would play a song, but a completely different song started playing. In order to fix it, I had to delete all of my music and load from a backup, restore my iphone, etc... Needlesstosay, frusterated... I think Itunes Match will someday be a great product, but until that day. I am fine with manually syncing.
I tried clicking on "Report a Problem" in my Itunes account, but it only takes me to a help guide on Apple's website. I cannot figure out how to request a refund for this. I feel like I paid Apple $25 to screw up my music.
Any help is appreciated!

It's NOT in beta any longer. I was a dev using it in beta and it was actually a better service then.
I used Match all summer long and bragged to my friends about how awesome this was going to be.
I paid for my subscription during the beta. I loved it.
Then this. My friends now think I'm insane.
I tell you, if there was ever an instance where my non-Apple friends thought I was hyping something JUST because it was Apple, this was that time.
They are all on Google Music now, listening to their music on their phones, and I'm still locked out of my f*cking account because my son accidentally logged me off while Match was connected.
So I'm stuck for 90 days not being able to use a service I've already paid for.
This isn't a beta. This is a cluster f*ck.

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Apple does not any support for iTunes Match and has not been able to make it work.
Why then, does Apple not issue a refund for a defective product?
Macbook Pro 2.7 with 8GB ram, 10.7.3 with iTunes 10.6.1
I have created a new music library, created a new user and then imported some my music and even did a fresh install of 10.7.3 and iTunes on another computer and tried that with part of my music. Same thing.
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I have seen absolutly no troubleshooting suggestions here in Apple's support communities.
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As I said earlier, "Support calls have no troubleshooting steps to suggest. The put me on hold and finally hang up. Case # 305222983"
"All fail and after numerous restarts, finally hangs on step 3. I have worked on this for days, letting it run for hours, like now 0 out of 888 items uploaded." I'm sorry if this description of the problem isn't clear enough and requires "mind reading" to understand.
I tried calling support several times and was on hold for most of the time.
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Hi HLFrank,
Welcome to Adobe Forum,
You can opt for monthly payment in a yearly contract or pay at one go for an year.
Please check the option at http://www.adobe.com/in/products/creativecloud/buying-guide.html
Regards,
Rajshree

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