How do I reset a password for an old id
There are three apps purchased with an old ID. When we go to update them, we are asked to enter the password for this old ID however we have lost the password. I've read all the posts where apps are linked to the old ID and the easiest solution seems to be to delete the app and repurchase under the new ID. But I can't really proceed as we have lost the password for the old ID. When you are in updates in the App Store, it asks you to log in but doesn't give you an option to request a password reset.
Do I need to change my Apple ID back to the old ID but then tap the forgot button? Or?
Thanks, that helped but the problem goes a bit deeper. Btw, I volunteer at a seniors computer literacy group and this is an issue one of my seniors is having. The email in question is her @icloud.com email. We tried resetting the password but didn't know how to receive an email and didn't know the answer to the security question. We can call apple security on that but it seems an odd wrinkle that it is the iCloud account. We deleted the free apps and reloaded them under her proper ID. All is well there but she has four more apps purchased under the iCloud ID, each cost $9.99 so I'd like to resolve this without having to repurchase. She strictly uses her ipad but could put itunes on her computer at home and sync if really needed. (we don't typically go to their houses). Any ideas greatly appreciated.
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I forgot My iCloud password, and i can not reset it as the system is not accepting the answer to the security questions and also the mail to my apple ID mail box is blocked, how can i reset my password for my apple ID.
Hello nmssns,
Thank you for contacting Apple Support Communities.
You can start with this article to reset your iCloud password. Depending on your exact circumstances, blocked email, forgot security questions, etc., there are links provided to guide you through those issues.
About Apple ID security questions
http://support.apple.com/kb/HT5665
Regards,
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http://support.apple.com/kb/PH4562
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Hi Attila528,
Thanks for visiting Apple Support Communities.
If you are not able to receive a rescue email to reset your security questions and password:
You'll need to contact iTunes Store support to have your questions and answers reset.
You can find the article with this information here:
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http://support.apple.com/kb/HT5312
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Click "Manage your account"
When prompted, sign in using your Apple ID and password.
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How do i reset the password for secure photo video by Easy to Use Apps?
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If you haven't already done so then you can reset the password for your iTunes account via http://iforgot.apple.com, and after doing that log out of the account on your iPad by tapping on the id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it. And similarly if using the account for iCloud then Settings > iCloud > Sign Out and then log back in
You say that you 'have a new account', if you have created a new iTunes account then all of your downloads from your old account will remain tied to your old account, so only that account can potentially redownload those purchases for free and/or download updates to its apps. -
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Restore, if iTunes will let you. Everything except the password will be restored. Connect via cable to the computer that you use for sync. Be forewarned that it takes a long time. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore and you have IOS-6 or lower, go into Recovery Mode per the instructions here. If you have IOS-7, read this. -
HT204053 How do I reset a password for an inactive email address (Apple ID)
I have forgotten the password associated with my iCloud Apple ID. The email associated with that account was deactivated by the ISP over a year ago. All of the security questions were either never answered, or are wrong (including my date of birth!!). How can I get into my account? There doesn't seem to be a way in this situation.
Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
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Please help!!Dear Fahad,
If you have lost your "admin" account password, it can be recovered using the "pwadmin" account as documented at the following link:
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How do you reset a password for an email account that I don't have anymore?
My email address for my original i-pod is not in use anymore and I can't get it back. I can't remember the secret question and having them send a temporary password to the old email address is useless. I have the music from my i-pod in my i-tunes library, but can't play any of it becuase it keeps asking me to authorize it.
Welcome to the Apple community hbefland.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
Not able to reset my password for an old apple id account
I have an Ipod that I purchased back in 2006. At the time when I signed up for an apple ID I used at the time an address that The University of South Carolina gave me since I was a student at the time. Once you graduate which I did they disable your email account, so I don't have that email account. I am not able to reset my password or change my apple ID because I don't know the password. Obvisously I can't have you send me a link to my old email to be able to set up a new password since I don't have that emaill address no more & can't use it. Everytime I try to answer the security questions which it has been asking me for my birth month & day it says that I have put in the wrong info, but I know my birth month & day. I really have no way of changing the password or the appl ID. What do I do & who do I contact about this. Now I can't download any music to my Ipod.
Gilbertfromwi, I still don't understand your question at all.
Gilbertfromwi wrote:
This iPad mini was transferred to a new Apple ID. The transfer and serial number was verified thru email.
I cannot imagine what this means. You make it sound as if some third party is involved in the transfer.
If the fomer Apple ID released the iPad Mini in the first place, then it would look like a new machine and the new owner could simply step in and set it up as his/hers.
Gilbertfromwi wrote:
When tring to set up iCloud's, the screen is greyed.
I'm guessing this might mean you go to Settings > iCloud, but cannot input anything. Do you see someone's Apple ID there? Anyway, again, if the original Apple ID released the iPad, you could just do Settings > General > Reset > Erase all content and settings and start over.
Gilbertfromwi wrote:
Then, it asks for the password for the old Apple ID. When I enter this password, it is not accepted.
So when this quesion arises, do you see something like "Apple ID : [the old one is shown] ... Password : [you try to enter the password of the old Apple ID, but it is rejected]"? -
How do I reset my password for accessing email?
I just want to change my password for accessing my email in Firefox, but can't figure out how to do that- please tell me what are the steps? Thank you.
Don't reset your password if it is working everywhere else. Try this first.
Check the outgoing mail server setting. Make sure that your username and password are in there.
Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional. -
How do I reset a password for a skype account that...
I created two skype accounts linked to the same email address yet I cant reset password for the one...?
in the password reset request page, there will be a dropdown menu where you can choose which account you want to request a password reset toekn for.
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